Job Description

Customer management policy and process

• Be responsible for national customer management policy and process design and development according to company and pillar sales & marketing strategy

• Evaluate and track to ensure the proper execution of customer management policy

• Lead the customer master data related process and work with Pillars to ensure the high quality customer master data

• Be responsible for Customer agreement related process including T&C update to adapt to business needs, coordinate legal review and ensure contract signing completion etc.

• Optimize the design of internal and external sales operation process to drive high efficiency operation platform and deliver high performance business growth through collaboration with internal and external stakeholders

Route to market strategy and deployment

• Design RC China Route-to-market roadmap plan and recommendation to serve 2030 OGSM

• Distributor capability development module build up through the design of successful customer profile design to fulfil company 2030 OGSM and long term strategy

• Work with Pillars for RTM strategy deployment, especially for x-pillar strategic customer development and collaboration

Sales incentive/recognition

• Be responsible for Sales incentive program design, continuous improvement, execution and tracking to support RC China KPI achievement in sustainable way

• Collaborate with Pillars to ensure sales KPI design and target setting well support Pillar target and RC China target

• Be responsible for Sales recognition program design, continuous improvement, execution and tracking to motivate sales team to drive RC China Demand priorities

Governance & Compliance in sales execution

• Lead the governance and compliance in sales execution including national policy and process design, G&C related training, track execution in all pillars to drive proper sales behavior and be aligned with Mars compliance policy

• Lead on-site inspection program to drive healthy business partnership, track and follow up remediation plan of all pillars, upgrade related policy and process to ensure G&C in place

• Risk exposure and solution oriented through provide recommendation on healthy sales/customer management to support short term and long term business strategy decision

• Coordinate with Mars corporate internal audit and external customer audit

• Lead ICE/QMP process as NSOP representative

Experience & Qualifications:

• Bachelor’s degree in business or equivalent.

• At least 10 year working experience in multi-national companies with solid experience in both field sales and trade marketing

• Be adaptive to market dynamic and change

• Proven experience in cross-function cooperation; Ability to collaborate successfully and lead multiple projects and teams

• Highly motivated, highly organized and results driven

• Service oriented, with a great amount of insight and convincing skills in terms of identification of potentials. Also in the area of learning and development

• Excellent verbal and written communication skills in both English and Chinese