Job Description

National Compliance/Retail Operations Manager

Location: Johannesburg

Salary: R50,000 R80,000 per month

Are you ready to take the lead in a nationally recognised, design-driven retail environment where innovation, excellence, and integrity are not just values they're the standard?

We are looking for a dynamic and strategic National Compliance and Retail Operations Manager to oversee full-spectrum compliance and streamline retail operations across a network of high-end stores. This role is ideal for a hands-on leader who can translate legislation into action and operational complexity into clarity all while ensuring the customer experience remains nothing short of exceptional.

Job duties:

Compliance & Legal Oversight

• Develop and enforce company-wide compliance policies and procedures.
• Conduct rigorous audits across stores to ensure full adherence to legal, financial, and operational regulations.
• Stay ahead of industry-specific legislation and regulatory updates.
• Lead training initiatives to embed a culture of compliance and ethical best practices.
• Investigate incidents, advise on disciplinary procedures, and reinforce accountability.

Retail Operations Excellence

• Maintain and enhance Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Partner with store managers to resolve daily operational challenges and manage staffing and budgets.
• Oversee stock controls, damages, shortages, and loss-prevention strategies.
• Provide HR support relating to recruitment, scheduling, and training.

Systems & Technology Leadership

• Oversee the performance and integrity of retail POS systems across the store network.
• Collaborate with system teams on upgrades, testing, and tech improvements.

Sales & Financial Insight

• Support stores with sales functions and strategic financial planning.
• Monitor sales performance and drive improvements through data-driven insights.
• Manage lease agreements and cost controls in line with company forecasts.

Projects & New Developments

• Drive retail projects such as store revamps, openings, repairs, and compliance upgrades.

Team & People Management

• Inspire and lead a national team of retail managers and brand ambassadors.
• Uphold a culture of performance, professionalism, and accountability.
• Support with internal communication and conflict resolution where required.

Customer Experience & Campaign Compliance

• Assist stores with escalated customer issues, ensuring timely and effective resolutions.
• Coordinate with marketing to ensure campaigns are POS-ready and compliant with brand and legal standards.

Reporting & Communication

• Provide senior leadership with regular reporting on compliance, operational KPIs, and investigations.
• Communicate policy updates, campaign guidelines, and procedural changes across all departments.

Requirements:

• Relevant tertiary qualification preferred (Business, Retail Management, Finance or similar)

• At least 7 years in a senior compliance or retail operations role.
• Experience with managing audits, stock control, HR processes, and national store oversight.
• Proven success in improving operational workflows in a high-end retail environment.

Skills & Competencies

• Advanced knowledge in retail operations, compliance, and HSE protocols.
• Strong leadership and people management skills.
• Excellent communication and reporting abilities.
• Comfortable navigating POS systems and retail software.
• Confident problem-solver with a hands-on, solutions-first mindset.

Why Apply?

This is more than a role its an opportunity to lead a prestigious national retail footprint at the intersection of art, innovation, and operational excellence. If you're ready to bring your expertise to a brand that values creativity, ethics, and customer engagement, we invite you to apply and elevate your career.