Job Description

National Production & Operations Trainer to support our growing network of equipment processing and logistics facilities across the United States.

This position is responsible for training production employees, standardizing operating procedures, improving production efficiency, and ensuring consistent quality and safety standards across all JBH locations.

The ideal candidate will have extensive experience working with heavy equipment, production operations, mechanical assembly, equipment inspections, and industrial logistics.

This is not a traditional classroom training position. We are looking for someone who can work directly alongside our employees, demonstrate proper procedures, identify opportunities for improvement, and help our teams operate more efficiently.

The National Production & Operations Trainer will work closely with facility managers, production supervisors, and corporate operations leadership to develop employees and strengthen operational performance.

Key Responsibilities

1. Production Training & Employee Development

• Travel to JBH facilities nationwide to provide hands-on training to production employees.
• Train employees on equipment assembly, disassembly, inspections, and preparation for delivery.
• Demonstrate proper use of tools, equipment, and production processes.
• Develop structured onboarding and training programs for new production employees.
• Identify employee skill gaps and implement corrective training.
• Cross-train employees on multiple production functions to improve workforce flexibility.
• Evaluate employee competency and document training completion.
• Mentor production supervisors and team leads on effective training techniques.

1. Standard Operating Procedures (SOPs)

• Implement and reinforce standardized production procedures across all JBH locations.
• Ensure employees understand and follow company SOPs.
• Lead customer training sessions, setting team structure, goals via onsite visits.
• Identify inconsistencies between facilities and recommend improvements.
• Assist in developing written procedures, training guides, and production checklists.
• Establish consistent processes for equipment receiving, inspections, assembly, staging, and release.
• Work with operations leadership to continuously improve production standards.

1. Quality Control & Customer Standards

• Train employees on customer-specific production and inspection requirements.
• Ensure proper completion of equipment condition inspections and supporting photographs.
• Reinforce quality control procedures throughout the production process.
• Identify recurring quality issues and implement preventive training.
• Train employees on work order documentation, completion requirements, and equipment readiness.
• Help reduce rework, equipment damage, and customer complaints.
• Verify that completed work meets JBH and customer expectations.

1. Operational Efficiency & Productivity

• Evaluate production workflows and identify opportunities to improve efficiency.
• Train employees on proper production sequencing, equipment staging, and workflow management.
• Identify bottlenecks that impact production output.
• Recommend improvements to labor utilization, tooling, and equipment placement.
• Assist facility managers in establishing realistic production expectations.
• Help reduce unnecessary labor hours, rework, and operational delays.
• Share best practices between facilities to improve company-wide performance.

1. Equipment Processing & Logistics Operations

Provide training and operational support across JBH's core facility services, including:

• Equipment Processing Center (EPC) operations
• Heavy equipment assembly and disassembly
• Pre-delivery inspections (PDI)
• Equipment receiving and condition inspections
• Equipment staging and inventory handling
• Loading, unloading, and transloading
• Project cargo handling and preparation
• Indoor and outdoor storage operations
• Equipment preparation for final-mile delivery

1. Safety & Compliance

• Reinforce safe operating practices throughout all production activities.
• Train employees on proper equipment handling, lifting, rigging, and load securement procedures within their qualifications.
• Ensure proper use of personal protective equipment (PPE).
• Identify unsafe practices and immediately communicate concerns to facility management.
• Partner with the Environmental, Health & Safety team to reinforce company safety standards.
• Support corrective training following safety incidents or near misses.
• Promote a culture of safety, accountability, and professionalism.

1. Facility Support & Operational Assessments

• Conduct scheduled visits to JBH facilities nationwide.
• Observe production operations and identify training or process deficiencies.
• Work directly with facility managers to establish improvement plans.
• Provide hands-on support during new facility openings, customer implementations, and operational transitions.
• Assist with implementing new customer production requirements.
• Document findings and provide recommendations to operations leadership.
• Follow up on previous visits to verify that improvements have been sustained.

Performance Expectations & Accountability

The National Production & Operations Trainer will be evaluated on measurable improvements in the following areas:

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Performance Area

Expectations

Training Completion

Employees trained and competency verified

Production Efficiency

Improved throughput and labor productivity

Quality Control

Reduction in rework, errors, and customer complaints

SOP Compliance

Consistent execution of established procedures

Employee Development

Increased employee skill levels and cross-training

Safety

Improved safe-work practices and training compliance

Operational Improvement

Documented and sustained improvements at each facility

Reporting Requirements

Following each facility visit, the trainer will provide a written summary to the Director of Yard Operations outlining:

1. Employees trained and training completed.
2. Operational deficiencies identified.
3. Quality and safety concerns observed.
4. Recommended process improvements.
5. Corrective actions implemented.
6. Outstanding issues requiring management attention.
7. Follow-up actions and completion dates.

The trainer will also participate in regular operations leadership meetings to discuss progress, recurring challenges, and training priorities.

Required Qualifications

• Minimum 5 years of experience in heavy equipment, industrial production, equipment processing, or related operations.
• Strong mechanical knowledge and hands-on equipment experience.
• Experience with heavy equipment assembly, disassembly, inspections, or maintenance.
• Demonstrated ability to train and develop employees.
• Understanding of production workflows, quality control, and operational efficiency.
• Strong communication and organizational skills.
• Ability to identify operational problems and implement practical solutions.
• Willingness to travel extensively throughout the United States.
• Ability to work independently while collaborating with facility management and corporate leadership.
• Valid driver's license.

Preferred Qualifications

• Previous experience with construction equipment OEMs, dealerships, rental companies, or equipment processing facilities.
• Experience working with multiple heavy equipment manufacturers.
• Knowledge of equipment logistics, transloading, and industrial storage operations.
• Experience developing SOPs and employee training programs.
• Prior production supervisory or operations management experience.
• Familiarity with work order systems, inventory management, and production tracking software.

Work Environment

This is a field-based position requiring extensive time working in active production facilities, equipment yards, warehouses, and industrial environments.

The employee must be comfortable working outdoors, around heavy machinery, and in varying weather conditions.

The position requires hands-on participation in training activities and the ability to safely perform essential physical duties, with reasonable accommodation where applicable.

Authority & Working Relationships

The National Production & Operations Trainer reports to the Director of Yard Operations and works in coordination with local facility managers.

The trainer is responsible for implementing approved training standards, identifying deficiencies, and recommending corrective actions.

Facility managers retain responsibility for daily operations, staffing, production scheduling, and employee supervision.

The trainer is expected to communicate operational concerns promptly and escalate unresolved issues through the appropriate leadership channels.

Our Expectations

At JB Harris Group, we believe operational excellence starts with well-trained employees, consistent processes, and strong leadership.

We are looking for someone who leads by example, takes ownership, holds high standards, and is willing to work alongside our teams to make them better.

The goal of this position is simple: Make every JBH facility safer, more efficient, more consistent, and better equipped to serve our customers.