Job Description

RISE Ventures is committed to local communities and their needs – our strategy strengthens
our presence and connections with stakeholders in the Remote Indigenous Employment Services (RAES) and the Indigenous Skills and Employment Program (ISEP). Our role includes providing work opportunities, fostering and creating small enterprise, supporting emerging businesses, and supporting Government objectives - in essence, we assist communities to plan for and RISE to the
challenge of self-determination.

The National Operations Manager plays a pivotal role within our senior leadership team, partnering closely with the Executive General Manager to advance the strategic vision and operational ambitions of RISE and AKG. You will lead the national delivery of Rise Ventures programs and will champion strong, collaborative relationships and enable high performance through empowered
teams, ensuring meaningful outcomes for our business and the communities we serve.

Responsibilities

• Lead national operational delivery in collaboration with the Executive General Manager
• Drive continuous improvement, strengthen governance, and enhance service quality across all programs
• Prepare, oversee, and monitor operational budgets to maximise financial performance and ensure responsible expenditure
• Identify opportunities to improve revenue, optimise resourcing, and enhance overall program financial sustainability
• Build and maintain strong, collaborative relationships with NIAA, Joint Venture partners, industry groups, employers, and community stakeholders
• Lead recruitment, onboarding, performance management, coaching, and capability development across geographically dispersed teams
• Ensure all programs comply with federal and state legislation, funding agreements, accreditation requirements, and organisational policies
• Review and endorse training materials, communications, and guidance documents to ensure accuracy and alignment with contractual obligations
• Model a strong commitment to WHS and wellbeing to ensure compliance across all teams, contractors, and volunteers
• Promote a proactive safety culture by encouraging hazard reporting, risk management, and safe work practices

Skills and Experience

• Strong understanding of Aboriginal and Torres Strait Islander cultures and the principles of community-led and community-driven service delivery
• Proven ability to motivate and mobilise teams to deliver high quality outcomes
• Strong understanding of financial performance, budgeting, and strategic decision making
• Extensive knowledge of the Employment Services sector and contractual requirements
• Extensive management and leadership experience operating at a strategic and operational level
• Strong understanding of job design, workforce development and skills building approaches
• Sound knowledge of the legislative, regulatory and quality frameworks relevant to employment and community services
• Experience leading and supporting geographically dispersed teams.
• Genuine commitment to participant centred practice, including supporting families, carers and advocates to achieve employment inclusion

To be considered you must...

• Have relevant tertiary qualifications in Human Services, Counselling, Business, Marketing, Employment Services or equivalent experience
• Hold a current Australian driver’s licence
• Ability to hold or willingness to obtain a current police clearance and Blue Card (QLD WWCC)
• Ability to undertake regular travel as required

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider,
underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email at recruitment@akgaustralia.com.au