Job Description

National Ombuds Jordan

Fulltime

Limited contract 6 months

About us:

The Ombuds Office for SOS Children’s Villages is an independent office supporting children and young people in situations that have not been successfully resolved by SOS Children’s Villages safeguarding processes.

An Ombuds is a trustworthy person who can listen, support, and guide children and young people. There are national, regional, and global Ombuds.

Each Ombuds follows the four principles: Confidentiality, Impartiality, Independence and Informality. They work independently of SOS Children’s Villages as a check and balance to safeguarding with the goal of finding a solution to the concern raised.

SOS Children's Villages Jordan is a national non-profit organization established in 1983 to provide alternative care for children and youth who lack parental care or are at risk of losing it.

About the role

Location of the role: Jordan, Amman

Fulltime

Employment Contract: 6 months, with possibility of renewal, depending on availability

of the founds and based on performance.

In order to further their mission, SOS Children’s Villages has decided to implement an Ombuds Office.

The National Ombuds Jordan, as designated neutral professionals, will build awareness, promote prevention, nurture child participation, and enable children and young people to be safe in all SOS CV programs and services.

She/He is a person of trust who has the skills and interest to work through their concerns and find a local solution by:

• Adhering to the principles of confidentiality, independence, informality and impartiality;
• Guiding a fair process through listening and supporting;
• Utilizing dispute resolution skills;
• Being a check and balance;
• Identifying trends and making recommendations to Jordan SOS Children’s Villages.

The National Ombuds will operate independently from SOS Children’s Villages Jordan and will report to the Regional Ombuds

Profile, skills and qualifications

• Minimum 5 years demonstrated experience in one of the following fields: ombudsperson, mediation, child safeguarding, child protection, or child rights;
• Bachelor’s or higher degree in a relevant area such as child rights or child protection, child and youth studies, mediation, social work, child psychology, safeguarding or psychosocial wellbeing, law, or equivalent;
• Good level of knowledge of children’s rights or child protection/prevention and related issues - child safeguarding, child development and health, law, policies, regulations and International Standards related to children's care;
• Minimum 3 years demonstrated experience in working with children and youths;
• Experience in working in communities;
• Very good listener with good observational skills;
• Strong communication skills;
• Strong facilitation/training skills - Ability to develop and implement engaging trainings and ongoing support workshops for staff and children' representatives;
• Demonstrated ability to build rapport with children and young people, to identify marginalized children and young people and connect with them and build trust;
• A problem solver, adviser and mediator capable of resolving young people’s and adults’ concerns effectively and in a timely manner;
• Understanding of the local context, including laws, policies, practices, language and social norms;
• Be gender and diverse sensitive and representative;
• Professional Arabic and basic English skills are essential.
• Understand the foundations of the Ombuds’ work;
• You have the legal right to live and work in Jordan;
• Experience working in an NGO or international organization would be an asset.

We offer

• Training and development
• Support from the Regional Ombuds
• Satisfying and stimulating work
• Remote and in-person work arrangements
• The opportunity to work for an NGO that is a member of a recognized international network.

We are looking forward to receiving your motivation letter, CV and answers to

screening questions (all documents in English) no later than 10th April 2026

Please note that only applications reaching out to us in English version will be

considered!

* To protect the independence of the Ombuds Office, this position is not open to

SOS Children's Villages employees or those who have been employed by SOS

Children's Villages within the last 2 years, or for those who have relatives working

for SOS Children's Villages.

** Please note that only successful candidates will be contacted.

In case you have question, please reach out to us by email: hr@ombuds-sos-cv.org

You can find more detail about us here:

Ombuds Office - SOS Children's Villages (ombuds-sos-childrensvillages.org)

In accordance with the organisation’s child protection policy, this position will be subject to applicable background checks, including criminal record checks.