Job Description

Duties and Responsibilities

A National Manager of Billing and Accounts Receivable is responsible for, but not limited to, the following:

Accounts Receivable / Billing

• Oversees billing and invoice generation processes to ensure accuracy, timeliness, and compliance with customer contracts
• Maintains standardized billing procedures and supports consistent execution across locations
• Tracks and reports on key performance metrics related to billing accuracy and timeliness
• Supports the maintenance of billing controls to ensure consistent and reliable processes
• Leads and supports a structured A/R and Billing team environment focused on performance and accountability
• Communicates regularly with A/R and Billing teams to ensure alignment on priorities and expectations
• Partners cross-functionally to support billing-related needs tied to customer agreements
• Monitors contract compliance, including billing terms, rate changes, and allowances
• Reviews audit-related billing requirements and ensures proper documentation
• Ensures administrative and documentation requirements are completed accurately and on time
• Maintains a controlled environment in line with company policies and procedures

Collections

• Oversees collection processes, ensuring timely follow-up on outstanding balances
• Establishes and monitors collection targets and team performance
• Tracks and manages key metrics including past due receivables, disputes, and Days Sales Outstanding (DSO)
• Supports resolution of customer payment issues and escalations as needed
• Coordinates payment plans and related arrangements when required
• Identifies and implements process improvements within collections and cash application workflows
• Ensures compliance with Protected Confidential Information requirements

Leadership

• Leads the daily operations of the A/R, Billing, and Collections teams
• Provides coaching, guidance, and support to team members to ensure performance expectations are met
• Manages workload distribution to maintain efficiency and productivity
• Supports team development through ongoing feedback and performance management
• Establishes timelines and ensures completion of departmental tasks and projects
• Participates in process and workflow improvements within the department
• Travels domestically as needed to support training and team development

Requirements

Education:

• Bachelor’s degree in Accounting, Finance, or equivalent work experience

Experience:

• At least seven years of relevant experience, including experience leading remote or multi-location teams
• Experience managing billing and collections operations

Preferred:

• Experience in construction, equipment rental, or a related industry
• Working knowledge of JD Edwards, Salesforce, and Looker

Skills

• Strong communication skills with the ability to provide clear direction and guidance
• Proficiency in Microsoft Office applications
• Ability to problem solve and make decisions in a fast-paced environment
• Strong organizational and time management skills with the ability to meet deadlines