Job Description

Role Purpose

To lead the Internal Control & Quality (ICQ) / Hindsighting function for the Gold Loan business by establishing robust process controls, risk monitoring frameworks, audit governance, and analytics-driven insights, ensuring high-quality portfolio performance, regulatory compliance, and continuous process improvement.

Key Responsibilities

1. Hindsighting Framework & Control Design

• Design and implement Hindsighting frameworks to retrospectively assess loan quality, underwriting accuracy, and process adherence

• Develop scoring models, validation frameworks, and sampling methodologies to identify deviations and systemic gaps

• Institutionalize structured reviews to detect early warning signals across the portfolio

2. Process Quality & Internal Control Governance

• Establish and drive process quality standards across the Gold Loan lifecycle (sourcing → underwriting → disbursement → servicing)

• Identify process gaps and implement corrective actions to strengthen operational controls

• Standardize SOPs, checklists, and control frameworks across branches/zones

3. Risk Monitoring & Fraud Prevention

• Build and manage risk monitoring frameworks to detect fraud, deviations, and operational deficiencies

• Identify patterns in process failures, underwriting lapses, and fraud signals and drive preventive measures

• Collaborate with Risk, Credit, and Vigilance teams to strengthen control mechanisms

4. Audit, Compliance & Regulatory Oversight

• Partner with Internal Audit, Compliance, and Regulatory teams to ensure adherence to RBI guidelines and internal policies

• Track audit observations, ensure closure, and strengthen controls to prevent recurrence

• Represent ICQ/Hindsighting in audit forums and review committees

5. Analytics, Insight Generation & Reporting

• Develop analytics-driven dashboards and MIS to track process quality, deviation trends, and portfolio risk

• Analyze error trends, early delinquency patterns, process inefficiencies, and customer behaviour

• Provide actionable insights to business, credit, and product teams for decision-making

6. Process Improvement & Continuous Enhancement

• Drive continuous improvement initiatives to reduce errors, improve TAT, and enhance customer experience

• Recommend and implement process changes based on findings from hindsighting, audits, and analytics

• Lead cross-functional projects for process transformation and optimization

7. Product & Policy Feedback Loop

• Work closely with Product and Policy teams to refine product guidelines, underwriting norms, and operational processes

• Provide structured feedback on LTV norms, onboarding processes, and system workflows

• Enable alignment between product design and ground-level execution

8. Cross-Functional Stakeholder Management

• Collaborate with Business, Credit, Risk, Operations, Technology, Audit, and Compliance teams

• Act as a central authority for process validation and control effectiveness

• Present insights, risks, and recommendations to senior leadership forums

9. Team Leadership & Capability Building

• Build and lead a high-performing ICQ/Hindsighting team

• Drive capability development through training, knowledge sharing, and exposure to product/process understanding

• Enable teams to conduct structured reviews, audits, and analytics

Qualification

• Graduate (Commerce / Finance preferred)

• MBA / PGDM / CA preferred