Job Description

About RSPCA Queensland

For over 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

If you’ve ever wondered what goes on behind the scenes of a lottery that helps change the lives of animals - this is your chance to be part of it.

Join RSPCA Queensland as a National Lottery Operations Coordinator, where you’ll be right in the middle of bringing campaigns to life that raise vital funds for animal welfare across Australia.

What could a day look like?

→ You’re keeping the program on track, making sure timelines are moving and nothing slips

→ You’re responding to a supporter, answering their questions and creating a positive experience at every touchpoint

→ You’re picking up on the details others might miss and making sure they’re done right

→ You’re jumping between tasks, shifting gears and helping the team stay one step ahead

No two days look the same and that’s exactly the point.

You’ll be part of the engine room behind each campaign. The person helping keep things moving, connecting the dots, and making sure everything comes together as it should.

Roles like this don’t come around often. It’s a unique opportunity to step into a space where you can build real, hands-on experience across a well-established program - seeing how everything fits together, while playing a meaningful part in making it happen.

It’s fast-paced, collaborative and full of variety! The kind of role where you’ll stay busy, keep learning and be part of something bigger.

What We’re Looking For

You’re someone who gets things done - and does them well.

You’re organised, switched on and naturally proactive, with a strong eye for detail and a love for keeping things running smoothly. You’re comfortable managing multiple priorities and stepping in wherever needed.

You’re also a people person who is approachable, friendly and confident communicating with a wide range of supporters and stakeholders. You care about the experience you create and take pride in doing things to a high standard.

Most importantly, you enjoy being part of a collaborative team working towards a shared goal. This is one of those rare roles where you can get your hands across everything - giving you exposure to marketing, operations and compliance in one place.

If you’re early in your career, curious, keen to learn and enjoy being busy, you’ll get a lot out of this role.

What You’ll Do

In this role, you will:

• Be the go-to for supporter enquiries across email, phone and social media - providing clear, helpful and friendly support.
• Support the delivery of lottery campaigns, assisting with coordination, admin and day-to-day operations.
• Prepare and submit lottery permits, ensuring everything is accurate, compliant and completed on time.
• Maintain organised records and documentation across permits, approvals and regulatory requirements.
• Assist with end-of-lottery reporting and audit processes.
• Support winner management, including communication and documentation coordination.
• Assist with prize coordination, research and logistics.
• Get involved in campaign activity, including supporting photoshoots and content capture where needed.
• Contribute to simple, organic content to support lottery promotions.
• Provide general administrative and operational support across the Lottery team.
• Step in and support team priorities where needed to keep campaigns running smoothly.

What You’ll Bring to the Role

• Experience in admin, coordination, customer service or operational support.
• Strong organisation and time management skills (you love a good to-do list).
• Great communication skills and confidence dealing with a variety of people.
• High attention to detail (especially when it comes to processes and documentation).
• A genuine customer-first mindset and ability to create positive experiences.
• A team-first attitude with a willingness to jump in and help wherever needed.
• A proactive, adaptable approach - you don’t wait to be told what to do.

Bonus points if you have:

• Experience supporting campaigns, marketing or content creation.
• Exposure to compliance or regulatory processes.
• Experience in fundraising, lotteries, marketing or the not-for-profit space.

Why Join Us?

• A Fun, Supportive Team: Join a passionate, collaborative national team that celebrates wins, supports growth and genuinely enjoys working together.
• Variety Everyday: Be part of a role that spans coordination, supporter experience, compliance and campaign delivery - no two days look the same.
• Real Exposure Across the Program: Get hands-on experience across marketing, operations and compliance within a well-established lottery program.
• Build Your Skills: Grow your capability in a fast-paced environment, with opportunities to learn, develop and take on new challenges.
• Purpose-Driven Work: Be part of a program that helps generate vital funding for animal welfare across Queensland.

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

Interested?

Opportunities like this don’t come around very often, so don’t miss out - apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.