National Inventory Product Claims Coordinator
Classification
Non-Exempt
Reports toDirector of National Inventory
Objective
The National Inventory Returns & Fulfillment Specialist supports two key National Inventory programs: initiating the first step of the returns process for refunded, exchanged, and defective devices, and managing the end to end fulfillment of CS Iconic Portal orders. This role receives and prepares returned devices for downstream processing while also taking orders, communicating with dealers, and picking, packing, and shipping devices to customers.
Essential Functions
1. Returns Intake & First Step Processing
a. Serve as the initial receiver of refunded, exchanged, and defective devicesb. Log and document incoming devices accuratelyc. Inspect devices for condition and completenessd. Tag, package, and stage items for downstream returns processinge. Enter return details into internal systemsf. Flag and escalate discrepancies or unusual return activity
a. Enter customer device orders through the CS Iconic Portal admin toolsb. Communicate with dealers throughout the order lifecyclec. Verify product availability, pricing, and order detailsd. Ensure orders are complete and ready for fulfillmente. Pick, pack, and ship devices according to standardsf. Troubleshoot and escalate Iconic Portal order issues
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a professional office environment.
Physical Demands
Must be able to perform repetitious hand/eye movement, must be able to sit for long periods of time, must be able to stand for long periods of time. Must be able to have reliable transportation. Must be able to lift up to 15 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
0-10%
Required Education and Experience
Preferred Education and Experience
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.
We believe great service starts with great people. That is why we invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential.
We also support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.
Whether you are exploring a new career or looking for a partner who understands your wireless needs, you will find a team here that cares about doing the right thing and helping people grow.
