At ACAP University College, we believe meaningful careers start with meaningful education.
As Australia's leading independent provider of human-centred education, we help students prepare for careers that make a positive difference in the lives of others. Through courses in psychology, counselling, social work, criminology, coaching, law, and leadership, our students develop the skills, confidence, and practical experience needed to succeed in their chosen profession.
Part of the global Navitas network, ACAP University College combines academic excellence with applied learning, creating opportunities for students to turn their ambitions into careers with purpose.
Every year, thousands of prospective students contact ACAP while considering one of the most important decisions of their lives. That's where our people make a difference, supporting prospective students with confidence, professionalism, and care as they take the next step towards their future.
Every conversation starts with someone who has already taken the first step.
They've attended an event, submitted an enquiry, downloaded information, or expressed an interest in studying. They're exploring their options and looking for guidance on what comes next.
As a National Course Advisor, you'll proactively connect with prospective students, helping them explore their study options and make informed decisions about their future. Working within a fast-paced contact centre environment, you'll engage with prospective students across multiple channels, build meaningful relationships, and provide accurate course and admissions guidance.
This role combines the satisfaction of helping people make important decisions with the accountability of working towards enrolment outcomes. Success comes from building rapport, asking thoughtful questions, actively listening, and consistently applying a proven student engagement process. You'll manage your own portfolio of prospective students, guiding them through the enrolment journey while delivering a high standard of service and contributing to enrolment targets.
While each National Course Advisor is responsible for managing their own pipeline and outcomes, success is built on teamwork. We operate within a collaborative environment where advisors actively support one another to ensure prospective students receive timely assistance and a consistently positive experience. When one team member is ahead, they help others move forward. When additional support is needed, the team steps in. We celebrate individual achievement, but we succeed together.
If you enjoy meaningful conversations, thrive in a structured environment, are motivated by achieving results, and value being part of a supportive high-performing team, this could be the role for you.
Successful National Course Advisors don't rely on pressure or sales tactics. They are curious, disciplined, and coachable. They build trust quickly, listen carefully, and consistently follow proven processes. They understand that strong outcomes come from meaningful conversations, effective follow-up, and doing the fundamentals well every day.
They take ownership of their performance while recognising that a great student experience is a shared responsibility. They contribute positively to team success, support their colleagues when needed, and are comfortable seeking support when they need it themselves. Above all, they trust the process, remain focused on the student, and understand that consistent execution delivers exceptional results.
We're seeking a motivated and goal-driven individual with:
If you enjoy meaningful conversations, are motivated by achieving results, and want to help prospective students take the next step towards their future, we'd love to hear from you.
At ACAP, you'll join a purpose-driven organisation committed to helping students build meaningful careers and make a positive difference in the lives of others. As part of the global Navitas network, you'll work alongside passionate and supportive colleagues in a collaborative environment that values both individual contribution and team success. [acap.edu.au], [navitas.com]
ACAP, as part of Navitas, is committed to building a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences, and abilities, and are committed to creating an environment where everyone feels respected, supported, and able to thrive.
Ready to Apply?
Submit your application today. Applications will be reviewed as they are received, so we encourage early applications.
Navitas is one of the world’s largest education providers and has helped generations of learners transform their lives through education. As a leader in the global education sector, we create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational learners at more than 100+ colleges and campuses across our global network in 18 countries each year, powered by a diverse and talented group of 5,000+ employees.
Over the last three decades, hundreds of thousands of learners from around the world have graduated from Navitas colleges, having experienced a teaching and learning environment that supports them to harness their talents and achieve their dreams.
As pioneers in the university pathway sector, our success is underpinned by our unparalleled international network, a peerless commitment to student experiences and outcomes, a track record of working in partnership with universities and industry, and a passion for discovering new technologies and models of teaching and learning that will improve education now and into the future.
From pre-university and pathway programs to university, to English language, vocational training and undergraduate and postgraduate degrees, we have developed a reputation for integrity and reliability and the relationships we have developed with partners, governments and industries speak for themselves.
We are passionate about learner outcomes, creating employment opportunities through lifelong learning and being a global leader in delivering better learning solutions.
