UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
Women’s economic empowerment is a cornerstone of sustainable development, inclusive growth, and gender equality. Ensuring that women have access to financial resources, markets, and decision-making processes is critical to advancing the 2030 Agenda for Sustainable Development, for this UN Women signed and MoU with e-Governance Agency (AGE).
EVO is the unified government portal and mobile application of the Republic of Moldova, formed in 2026 by consolidating servicii.gov.md and mcabinet.gov.md into a single point of access to public services, operated by the e-Governance Agency (AGE). EVO today is organised around individual services, requiring citizens to know in advance which service and institution they need. Life events reverse that logic: a life event gathers everything a real-life situation requires – what to do, in what order, which institutions, documents, fees and deadlines apply, and which steps can be done online – into one place, in line with Regulation (EU) 2018/1724 (Single Digital Gateway). UN Women scope is to integrate gender responsive aspects in all this.
In December 2025, Moldova approved the Methodology on the institutionalisation of life events for citizens and businesses (Order no. 331 of 18 December 2025), which defines the mandatory structure of a life event page, editorial principles, and the process from identification through research, inter-institutional validation, publication and maintenance, assigning final editorial responsibility to AGE. While the presentation framework will exist by December, the Methodology has not yet been run end to end on a real life event. This assignment closes that gap: it applies the Methodology to real life events, tests the result with real users, and leaves eGov able to repeat the cycle unaided. UN Women funds part of this assignment because women disproportionately carry the navigation work around care, social protection, benefits, re-entry to employment and protection from violence; the assignment therefore prioritises life events with a demonstrable gendered burden, tests content with women least well served by digital services, delivers at least one protection life event, and embeds a gendered lens in eGov’s standing content process.
The consultant works alongside parallel workstreams: the development vendor building the life event page template and reusable components; an external UX/UI designer; the eGov content model and content API in the State Register of Public Services (SRPS); eGov internal development for configuration and publication; and AGE with competent institutions for institutional validation. Editorial authority remains with eGov: per the Methodology, AGE holds final editorial responsibility and decides the published version, while the consultant proposes, drafts, tests and advises. The consultant is expected to combine service/content design expertise with experience of digital public services and a demonstrated ability to apply a gender lens to service or content design.
The consultant will report to the Women’s Economic Empowerment Specialist, who will provide overall technical guidance and supervision, while the e-Governance Agency will provide oversight of the quality and results of the deliverables.
Overall objective: Establish and demonstrate a repeatable, user-centred, gender-responsive practice for producing life event content on EVO, evidenced by published life events and by eGov’s ability to continue without external support. Success at closure means eGov produces the next life event to the same standard, using the consultant’s method, without the consultant.
The assignment comprises seven deliverables as described below:
Deliverable Expected completion time (due day) D1. Prioritisation and baseline package: work plan; evidence-based gendered longlist of life events with relevance to gender equality and women’s economic empowerment; prioritisation matrix applied; approved shortlist Early October 2026 D2. Content requirements specification: field-level requirements for the life event content model ensuring that relevant gender equality and women’s economic empowerment considerations are reflected, submitted to the SRPS team and the development vendor’s component gap analysis End September 2026 D3. Four life events related to gender equality and women’s economic empowerment at validated v1.0: per event – research, step and institution mapping, v0.1 draft, clarification questions, v0.2 revision, validation support, final v1.0 November – mid December 2026 D4. Usability testing report and content revisions: two rounds with real users including rural women, older women and women with disabilities; findings; revised content November 2026 D5. Content Guideline addendum and review checklist: gendered life-event lens embedded in the standing editorial process End November 2026 D6. Service-gap register: broken and missing service steps, submitted to owning institutions and the eGov redesign backlog December 2026 D7. Closure package: plain-language and structural QA across RO / EN / RU; documented production method; handover session with AGE editorial End December 2026
This is a hybrid consultancy based in Chisinau, hosted at the eGovernance Agency (eGov). The engagement requires regular on-site presence at eGov for close collaboration with the Product Owner, the external UX designer and the development vendor, combined with remote working.
Any field travel required for usability testing with participants outside Chisinau (including rural areas) will be agreed in advance.
Payment will be issued in one installment upon certification by UN Women that the Consultant has satisfactorily performed the services as outlined in the description of responsibilities.
The consultant’s performance will be evaluated against performance criteria such as timeliness, responsibility, initiative, communication, accuracy, and quality of the products delivered, emphasizing the effective integration of gender considerations throughout the assignment.
Please visit this link for more information on UN Women’s Values and Competencies Framework:
Please note that only shortlisted candidates will be contacted.
In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)
Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.
UN Women is the United Nations agency for women's rights, gender equality and women's empowerment. A global champion ForAllWomenAndGirls, UN Women was established to accelerate progress on meeting their needs worldwide.
UN Women supports UN Member States as they set global standards for achieving gender equality, and works with governments and civil society to design laws, policies, programmes and services needed to implement these standards. It stands behind women’s equal participation in all aspects of life, focusing on five priority areas: increasing women’s leadership and participation; ending violence against women; engaging women in all aspects of peace and security processes; enhancing women’s economic empowerment; and making gender equality central to national development planning and budgeting. UN Women also coordinates and promotes the UN system’s work in advancing gender equality.
