Job Description
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
We are currently seeking a determined and dynamic Interim National Account Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
As an Interim National Account Representative in this position coordinates scheduling, equipment installation, billing, invoicing, service repair and customer service requests and problem resolution for alarm monitoring services for a select group of National Accounts.
Work hours will typically be Monday – Friday, from 8:30 AM – 5:00 PM CT.
Key Responsibilities:
- Serves as liaison between clients, outside vendors, and internal departments to coordinate efficient and timely customer service to government and corporate clients
- Identifies problems for clients and works with other departments in resolving the problems successfully
- Creates new accounts in MAS for installation of client equipment
- Maintains a weekly log of day to day activities
- Responds daily to inbound customer service calls for client service needs
- Maintains complete, accurate and up-to-date client information in the appropriate software program
- Documents all account notes into MAS
- Creates and maintains customer files
- Works with existing clients in obtaining and processing additional business services
- Possible cross-train for service dealer group
Requirements:
- Professional and friendly demeanor with both internal and external clients; follows through on commitments in a timely manner.
- Strong technical knowledge preferred, specifically alarm industry experience.
- Excellent Problem-Solving Skills
- Ability to identify and resolve problems; Works diplomatically with other departments to resolve client issues and problems.
- Excellent written and oral communication skills
- Working knowledge of Spreadsheet Software and Word Processing software
- Self-motivated attitude, positive and energetic
- Excellent planning & organizational skills
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Brinks Home complies with all applicable local, state, and federal guidance on COVID-19. You may be required to provide proof of vaccination status or exemption upon hire.
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