Job Description

Diversey – A Solenis Company

Diversey, a Solenis Company, is a global leader in cleaning and hygiene solutions. We partner with major B2B customers across multiple sectors, delivering innovative technologies and exceptional service. We are now seeking a National Accounts Lead to drive commercial performance, strengthen customer partnerships, and lead a high‑performing national accounts team.

As the National Accounts Lead, you will take ownership of the national accounts strategy and oversee the performance of a team of National Account Managers. You will guide commercial planning, support customer engagement at senior levels, and ensure the delivery of revenue, margin, and service‑level targets.

This role requires a strong commercial leader with hands‑on national account experience, excellent stakeholder management skills, and the ability to coach and develop a high‑performing team.

The Role

Strategic & Commercial Leadership

• Lead the national accounts strategy in alignment with UK&I commercial objectives

• Deliver revenue, margin, and growth targets across the national accounts portfolio

• Develop strategic sales plans to expand customer relationships and strengthen market presence

• Analyse account performance, market trends, and customer insights to guide commercial decisions

• Ensure delivery of KPI targets, including service‑level commitments and customer engagement metrics

Team Leadership & Development

• Lead, coach, and develop a team of National Account Managers

• Manage recruitment, onboarding, objective setting, and performance reviews

• Strengthen team capability through coaching, training, and structured development

• Conduct regular sales meetings, performance reviews, and development conversations

Customer & Stakeholder Management

• Build and maintain strong relationships with key national customers and enterprise accounts

• Negotiate contracts, pricing agreements, and service‑level commitments

• Represent the voice of the customer internally to influence product, service, and operational decisions

• Collaborate closely with sales leadership, marketing, supply chain, finance, and other internal teams

Operational Excellence

• Use Salesforce, Workday, and internal systems to monitor performance and forecast accurately

• Ensure consistent execution of account plans and high customer satisfaction

• Stay informed on industry trends and competitor activity to identify new opportunities

• Drive alignment across cross‑functional teams to support customer needs and strategic initiatives

Required Skills & Qualifications

• Proven experience leading commercial teams and consistently achieving targets

• Strong leadership skills with the ability to motivate, coach, and develop account managers

• Hands‑on experience as a National Account Manager or senior commercial role

• Excellent communication and interpersonal skills, able to influence at all levels

• Strategic thinker with strong problem‑solving abilities and a results‑driven mindset

• High proficiency in sales metrics, forecasting, and data analysis

• Demonstrated ability to design and execute effective sales strategies

• Strong organisational and time‑management skills

• Solid understanding of industry trends, customer dynamics, and competitive landscape

At Diversey, a Solenis Company
We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.