Job Description

National Accounts Coordinator, Fragrance & Beauty

Location: CHANEL Head office, London

Reports to: Senior National Account Manager

Contract: Full-Time, Fixed Term Contract until 31/12/26

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

As the National Accounts Coordinator, you will support the Commercial Team with the day-to-day running of National Accounts. You will act as the first point of contact for daily communication and response to queries from other departments; Field Team and Retailers alike (orders and deliveries, stock availability, catalogue queries etc).

What impact you can create at Chanel:

Ownership of Product Catalogue, Cycle product launches and discontinuations:

Quarterly/Bi-Annual retailer catalogue review for any discontinued stock and recalls

Cycle documents:

• Obtain all new product information from the Fragrance & Beauty (F&B) Catalogue and Marketing, and create relevant NPI, LQSS and Line Lists
• Communicate all launches and any updates, internally and externally, as per their individual requirements and timelines (e.g. Marketing slides, New Line Forms, Product Matrixes, Vendor Article Forms, MSDS Forms)
• Ensure orders are received on time
• Ensure all retailers have launched products instore and online correctly
• Analyse Sell in vs Sell Through of new launch to ensure optimum performance and distribution

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Maintenance of Distribution List and Account Forms

Sales Analysis:

• Prepare the sales data for weekly analysis
• Track retailer promotions / discounting
• Assist in quarterly sales analysis for Cycle meetings
• Campaign analysis for E-Retail channels

Ad hoc reporting requests

• Sampling: E-Retail In Order Sampling and Instore initiatives
• Gift wrap

Instore: Sell-in of seasonal gift wrap to stores/central warehouse

• Online Grey Market monitoring
• E-Retail bestsellers stock checks and liaising with retailers to confirm action
• E-Retail E-boutique checks: ensure guidelines are met and follow up on action points
• Other ad-hoc administration support across the Commercial Sales Team

What you will bring to the role:

• Proficiency with Microsoft Office - Excel (advanced level required) & PowerPoint (building presentation decks)
• Clear and concise communicator
• Process driven, with excellent attention to detail

You are energised by:

• Understanding more about Fragrance & Beauty within a luxury fashion environment
• Having to take on information quickly and accurately to add value to the team
• Working in a timely manner without compromise on detail or precision
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What will you gain from this experience:

• Build and maintain relationships with other internal departments (Retail, Marketing, Queensway Office)
• Develop an understanding and analysis of sales numbers and trackers
• Gain programme knowledge – consider personal training needs (SAP / PowerBI)
• Ability to build external relationships (Retail partners)

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.