Job Description

Amazon Scheduling Agent – National Accounts

The Amazon Scheduling Agent is responsible for coordinating and scheduling Amazon haul-away and pickup services while delivering exceptional customer service to customers, franchise owners, and account partners. This role serves as the primary point of contact for appointment scheduling, customer communication, and ensuring compliance with Amazon service level agreements and internal operating procedures.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while managing multiple tasks and deadlines.

Bring your experience and be empowered to innovate.

As an Amazon Scheduling Agent – National Accounts on the Junk King team, a typical day for you will include:

• Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements.
• Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments.
• Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time.
• Monitor open orders and proactively follow up to prevent delays or missed appointments.
• Maintain accurate and detailed notes within internal systems and Amazon platforms.
• Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary.
• Ensure all communications and scheduling activities comply with Amazon SOPs and company policies.
• Review multiple systems daily to verify appointment statuses and update records accordingly.
• Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs.
• Support additional National Account scheduling needs as assigned.
• Perform other duties as required. These duties may include assignments in job classifications other than their own.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • Maintain high scheduling accuracy and data integrity.
  • Meet customer response and follow-up timelines.
  • Ensure all required notes and documentation are entered accurately.
  • Support company goals related to appointment completion rates, customer satisfaction, and operational efficiency.

• Preferred Experience:
  • Experience working with service scheduling platforms and CRM systems.
  • Experience supporting national accounts or large customer programs.
  • Strong problem-solving and conflict-resolution skills.
  • An associate's degree is preferred.

• Skills:
  • Exceptional organization skills
  • Thorough and accurate in all dealings
  • Works well under pressure
  • Time Management skills
  • Deadline driven
  • Self-motivated with strong multitasking proficiency
  • Effective written and oral communication skills
  • Strong problem-solving skills and the ability to adapt/learn on the fly
  • Powerful interpersonal and prioritization skills
• Education: High School Diploma or General Education Degree (GED) required.
• What Does Success Look Like:
  • Consistently achieves high appointment completion rates by accurately scheduling Amazon haul-away services and proactively resolving scheduling conflicts before they impact customers or franchisees.
  • Delivers an exceptional customer experience by maintaining fast response times, providing clear communication, and earning positive feedback from customers, franchise owners, and account partners.
  • Maintains outstanding data accuracy and documentation standards by ensuring all appointment details, notes, and status updates are entered correctly across internal systems and Amazon platforms.
  • Demonstrates strong ownership and urgency by effectively managing multiple priorities, reducing open or aging orders, and ensuring service level agreements (SLAs) are consistently met.
  • Builds strong cross-functional partnerships with franchise owners, field teams, and internal stakeholders to drive operational efficiency, minimize service disruptions, and support the continued growth of the Amazon National Accounts program.

• Schedule requirements:
  • Availability to work within business operating hours, including occasional weekends or holidays as business needs require.

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

JUK Junk King