Job Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

The National Accounts Manager sells the organization’s products or services to and maintains relationships with key accounts, typically large Regional or National Distributors. Manages sales activities for assigned named country accounts, rather than an assigned territory. The NAM will be responsible for building and maintaining strong customer relationships which foster sales and growth for the region. The NAM must be successful in meeting and exceeding assigned quota and KPI’s. Primary point-of-contact sales manager for account regardless of account’s geographic location. May be a team leader and provide professional leadership and coordination for team on a single, key, country account.

Salary Range: $65,000 to $75,000 USD annually, depending on experience.

Commission: $10,000 annually based on performance.

Primary Responsibilities:

• Support spec operators, assisting with product selection, specifications, and issue resolution to ensure customer satisfaction and program success.
• Prepare and write quotes in a timely manner, ensuring alignment with customer requirements, Nice North America pricing guidelines, and margin expectations.
• Enter and manage customer orders with precision, identifying the best ship-from locations based on On-Hand Inventory (OHI) to optimize lead times and reduce shipping costs.
• Support Regional Sales Managers (RSM) and Business Development Managers (BDM) with account activities, customer communications, and field initiatives as needed.
• Manage and grow a portfolio of assigned national accounts by developing strong relationships, understanding customer needs, and delivering solutions that drive loyalty and long-term partnership.
• Drive consistent revenue growth across assigned accounts by identifying expansion opportunities, executing strategic account plans, and achieving or exceeding monthly and quarterly sales goals.
• Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
• Attend Industry Association events and Customer trade shows as directed
• Maintains records and makes reports on all phases of activities and performs other tasks as required

• Understand, support and execute all work according to the established procedures of the organization

• Achieve and consistently exceed monthly/quarterly sales goals for self and team
• Required to have a strong comfort-level communicating throughout all levels of the organization
• Achieve and constantly exceed KPI’s for self and team (e.g. new customers, attachment sales, product launches, etc)
• Ensures that all customer activities for self and team are entered into the company’s CRM system in a timely and accurate manner
• Implements and maintains department policies and standards
• Project based assignments as requested

Qualifications:

• Requires minimum of 8 years of related experience with a Bachelor’ or 10 years with Associates degree or equivalent years relevant experience

Knowledge Skills and Abilities:

• Demonstrated successful sales skills core competencies
• Ability to formulate sales growth strategies

• Using logic and reasoning to identify solutions to problems
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales multipliers from company price sheet
• Knowledge of end to end sales process and the effective use of systems and tools to drive efficiencies and effectiveness
• Strong organizational and communication skills
• Ability to multi-task and meet deadlines including weekly/monthly sales reports, expense reporting and CRM tools

• Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff
• Computer literacy required; including intermediate or advanced skills in Microsoft applications (i.e. Excel, Word, PPT, etc.)
• Proven ability to meet sales goals and excel in a goal-driven environment

• Exceptional negotiation, motivational, relationship-building, and client service skills

• Strong time management and prioritization skills
• Strong attention to detail
• Positive attitude, self-motivated and eager to succeed

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
• Manual dexterity suitable for use of utilizing a computer
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
• Travel up to 70% of the time
• Light to moderate lifting

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in an office environment to include moderate noise levels
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures
• If working outside main company facilities; must be able to successfully work at a home office
• Traveling by airplanes, cars or trains. Conditions may vary in regard to temperature, exposure to elements and accommodations.

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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.