Job Description

• Serve as the primary point of contact for a designated group of National Account customers.

• Manage the full order lifecycle: quotes, order entry, changes, RMAs, invoicing, and project updates.

• Build and maintain strong customer relationships, acting as a trusted partner.

• Coordinate closely with plant schedulers and production to ensure on-time delivery.

• Communicate ship dates, delays, and changes proactively to customers.

• Enter and verify quotes and orders per company guidelines using ERP systems.

• Monitor production schedules vs. open orders to meet delivery commitments.

• Troubleshoot and resolve order, invoicing, RMA, or installation issues.

• Track and report on weekly performance metrics and key KPIs.

• Collaborate with Sales, Production, Channel Partners, and Customer Project Managers throughout the sales-to-invoice cycle.