Job Description

📍 Location: Rebel Rebel HQ, WeWork Aviation House, 125 Kingsway, London WC2B 6NH (4 days a week in office)

We are looking for a highly organised, proactive, and detail-oriented National Account Executive to join our team supporting the Sales Director and wider commercial teams. This role is essential in ensuring flawless execution of day-to-day sales operations, customer management, reporting, and administrative coordination across multiple customers.

The ideal candidate is someone who thrives in a fast-paced environment, enjoys working with global retail partners, and is excited by the beauty industry. You will act as a key support pillar for customer relationships, internal communication, and commercial processes that help drive growth across the business.

A BIT ABOUT US:

At Rebel Rebel HQ, we love taking innovation and disruption to the next level. As part of our team, you will have the opportunity to work on exciting projects that make a real impact in the beauty and skincare space while enjoying a supportive work environment that values creativity and innovation. We are operating brands, supporting founders and building our own brands so there will be lots of opportunities to make a difference.

What you'll do:

Sales Support & Commercial Administration

• Support the sales team in all aspects of account management.
• Prepare, update, and circulate weekly and monthly sales reports, dashboards, and KPI summaries.
• Maintain accurate internal documentation including line lists, price lists, customer forms, product data sheets, and planogram information.
• Assist with forecasting, sales tracking, and analysing customer performance by SKU/market.
• Coordinate internal workflows with Marketing, Operations, Supply Chain, and Finance to ensure alignment on launches and ongoing account activity.
• Supporting the management of in store updates including with our external agency.

Customer Relationship Support

• Act as a day-to-day operational contact for selected retailers.
• Respond to customer queries, requests, and follow-ups in a timely and professional manner.
• Support the preparation of customer presentations, business reviews, and range proposals.
• Join customer calls or meetings with the sales team when required, taking notes and following actions through to completion.

Sample, Asset & Product Coordination

• Manage all sample requests for customers.
• Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery.
• Maintain sample inventories and ensure availability for key launches and meetings.
• Organise product information, images, packshots, and marketing assets for customer submissions.

Launch & Project Support

• Support the sales team with new market launches, onboarding new retailers, and preparing sell-in toolkits.
• Track progress of customer listings, activation plans, promotions, and key deadlines.
• Assist with competitor tracking, category insights, and general market research.

Internal Coordination & Communication

• Facilitate smooth communication between Sales, Operations, Marketing, Finance, and Customer Service.
• Prepare meeting agendas, notes, and follow-up actions for internal and external calls.
• Maintain organised systems for customer files, documents, agendas, and calendars.

What you'll have:

• Strong organisational and administrative skills, with excellent attention to detail.
• Experience in sales support, commercial admin, or account coordination (beauty/FMCG preferred but not essential).
• High proficiency in Excel and PowerPoint (reporting, analysis, customer decks).
• Strong communication skills (verbal and written).
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Comfortable working across global markets, time zones, and multiple stakeholders.
• Experience working with major retailers, distributors, or international accounts.
• Understanding of sales reporting tools, ERP systems, or EDI processes.
• Passion for beauty, skincare, or consumer products.

Who you'll be:

• Highly organised and reliable.
• Proactive, solution-focused, and a self-starter.
• Strong team player with a positive, professional attitude.
• Commercially curious — always wanting to understand the “why” behind numbers.
• Comfortable working with speed and adapting to changing priorities.