Job Description
As a NAS HCM Service Consultant specializing in Vantage payroll, you will be responsible for providing comprehensive support and consultation to clients utilizing our Human Capital Management software solutions. You will play a crucial role in ensuring accurate and efficient payroll processing for our clients, while also serving as a trusted advisor in navigating complex payroll-related inquiries.
Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise.
Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality.
Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
Qualifications
PRODUCT / TECHNICAL SKILLS
Strong verbal and written communication skills
Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools
Understands and can troubleshoot client issues effectively and efficiently.
Demonstrate experience in client support for technical software application.
Ability to effectively communicate with both internal and external partners.
Must have high level of responsibility to own clients issues and inquiries.
Solid technical foundation to provide support for any standard business application.
Minimum 1-year experience in logical troubleshooting, problem solving, and following established escalation process.
Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively.
Highly proficient in call handling.
