Job Description

The NAS Technical Product Consultant I is responsible for handling all client admins/practitioners concerns to help them in managing their employees performance, compensation, succession and learning products offered by ADP, in order for them to feel well equipped, engaged, and rewarded as part of an organization.

Research and resolve client issues using CRM systems.
Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems.
Proactively engage with client to ensure satisfaction, issue resolution and retention.
Occupy inbound client queue to assist in resolving client issues in a timely manner.
Proactively identify potential issues in design.
Host pre, in and post cycle client meetings to drive an on time deliverable to client focused projects.
Maintain client partnership history in CRM.
Maintain lab hardware and software; load client databases and data for testing purposes.
Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.
Participate in project work to evaluate application, enhance best practices and provide industry best practice/consultative recommendations for proactive services.
Collaborate with internal delivery teams (to include Implementation, technical services, project services, product and development) to ensure positive client experience.

Qualifications

Bachelors degree in HCM related field or equivalent education and experience
3 4 years of experience working in a client service environment
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical and time management skills
Strong client/admin service orientation
Experience or Training in Project Management