Job Description

Job Location: 175 Fulton Ave 4th Floor, Hempstead, NY, 11550 - Hempstead, NY 11550

Position Type: Full TimeEducation Level: None

Salary Range: $32.00 - $32.00 Hourly

Travel Percentage: Up to 50%

Join Our Team as an Nassau Senior ADR Community & Court Services Specialist!

Are you passionate about supporting families and serving the community to make a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Nassau Senior ADR Community & Court Services Specialist to join the Long Island Dispute Resolution Centers (LIDRC).

Salary: $32/hour

Schedule: Monday-Friday 9AM-5PM with occasional evening

Location: 175 Fulton Ave. Suite 400 in Hempstead, NY

What drives the core purpose of this job

The Senior ADR Community and Court Services Specialist provides leadership for Nassau County court-connected and community-based ADR services. This position is responsible for in-court intake and screening, case coordination, mediation scheduling, community mediation services, and Surrogate’s Court support. The Senior Specialist also provides mentoring and operational support to other specialists. The position requires periodic travel between Nassau and Suffolk Counties, as well as occasional travel throughout New York State for meetings, trainings, conferences, program coverage, and other agency-related activities.

What are the key responsibilities

• Provide daily Small Claims Court coverage in Nassau County during morning court calendars.
• Conduct in-court intake screening and explain mediation to litigants for mediation appropriateness.
• Maintain regular communication with court clerks and court administrators.
• Mediate as needed.
• Prepare and submit required court documentation and disposition reports.
• Support Surrogate’s Court ADR services on a shared rotation basis.
• Coordinate and schedule monthly Court Calendar with staff and volunteer mediators.

Community Dispute Resolution Center Services

• Manage community cases for ADR services in the afternoon.
• Conduct intake, screening, and case preparation for community referrals.
• Coordinate mediations and provide direct mediation services as needed.
• Maintain relationships with community referral partners.

Caseload Manager and Quality Assurance

• Ensure accuracy, completeness, and timeliness of case data entry.
• Monitor compliance with CDRC reporting standards.
• Train and support staff in Caseload Manager data procedures.
• Participate in regular meetings with OCA data and analytics staff.

General Program Responsibilities

• Maintain confidential case files and documentation.
• Enter case data into Caseload Manager.
• Participate in staff meetings and training activities.
• Assist with outreach and public education efforts.
• Perform other ADR duties as assigned.

What key knowledge, skills, and abilities are required to excel in this role:

• Associate’s degree, Bachelor’s degree in conflict resolution, human services, criminal justice, or related field
• Certified mediator or eligible for certification
• Experience working in court-based or community mediation programs preferred
• Strong organizational, communication, and data management skills
• Excellent communication, organization, and attention to detail
• Proficient in Microsoft Office, database systems, and virtual platforms (Zoom,Webex, Teams)
• Valid NYS driver’s license and reliable transportation

What We Offer

• At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
• We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
• Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.