Job Description

Counter Sales:

Are you looking for a great opportunity to gain the NAPA KnowHow? Join the winning team at your local NAPA Auto Parts Store!

NAPA Auto Parts Counter Salespeople are the backbone of our business, delivering excellent customer service and knowledge to our long-standing customers. Our KnowHow is the reason our customers continue to come back, and we depend on our Counter Sales team to exemplify our commitment to quality

Primary Responsibilities

• Identify and sell the correct automotive and light-duty truck parts using electronic catalogs, VINs, vehicle information, and other resources.
• Assist commercial and retail customers in person and by telephone with availability, pricing, orders, and product questions.
• Create accurate invoices, quotes, special orders, returns, warranties, and credits under company procedures.
• Verify applications, part numbers, quantities, prices, account information, and delivery details before completing transactions.
• Source parts from distribution centers, company locations, vendors, and approved suppliers when necessary.
• Follow up on special orders, back-orders, quotes, and customer commitments.
• Recommend related parts, tools, chemicals, and supplies when they provide legitimate customer value.
• Protect customer relationships by communicating delays, shortages, and mistakes promptly.
• Assist with stocking, merchandising, cycle counts, shelf-location accuracy, and store recovery.
• Maintain an organized, professional sales counter, showroom, and assigned work area.
• Coordinate with commercial sales, drivers, warehouse staff, other stores, and management.
• Perform additional sales and operational duties as assigned.

What We're Looking For

• Shows up on time, prepared, and ready to contribute.
• Works with urgency without sacrificing accuracy, safety, or professionalism.
• Communicates problems early and follows through on commitments.
• Can organize competing priorities and work without constant supervision.
• Accepts responsibility, coaching, and changing business needs.
• Looks for practical ways to help customers, teammates, and the operation succeed.

Qualifications

• High school diploma or equivalent preferred.
• Automotive parts, repair, dealership, retail parts, or counter sales experience strongly preferred.
• Automotive mechanical knowledge and electronic catalog experience preferred.
• Ability to identify parts by year, make, model, engine, VIN, and application information.
• Strong computer, point-of-sale, communication, math, and cash-handling skills.
• Dependable attendance, reliable transportation, and the ability to manage several customers and tasks without losing accuracy.
• ASE Parts Specialist certification is a plus.

If not able to submit resume, submit to: clint@nwanapa.com