Job Description

KEY RESPONSIBILITIES:

• Grow, retain Branch Business and ensure all revenues is collected in order to increase profitability.

• Implement laid down policies and procedures.

• Manage and operate costs within in branch budget.

• Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.

• Implement service standards, monitor service delivery and control of general branch operations.

• Ensure compliance to both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.

• Ensure monitoring and reconciliation of Suspense accounts such as general ledger.

• Ensure accurate and timely appraisal of customer applications.

• Manage branch leave program, staff performance and timely submission of B.S.C.

• Interacting with customers regarding appropriate Bank products, pricing including developing and managing customer relationships through activities such as business forums and periodic client visits.
• Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
• Carry out snap checks as per operations manual.
• Any other duties as assigned from time to time.

KNOWLEDGE AND EXPERTISE

• A bachelor’s degree with a bias in a Business-related field.

• Sales leadership training.

• 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.

• Excellent communication interpersonal, and negotiation skills.

• Ability to plan and execute sales plans in a competitive environment.

• Exposure to customer service and the ability to handle conflicts and client complaints.

• Excellent stakeholder management skills.

• Computer knowledge especially working with spread sheets, power point and word processor.

• Be a team player with ability to lead and work under minimum supervision.

• People management skills with the ability to influence others to deliver.