Job Description

KEY RESPONSIBILITIES:

• Review and update the new and existing Agent Banking and merchant Business network through proper customer relationship by ensuring 100% of agent / merchant base is visited and call reports are presented to the branch manager for review before submitting to the Agent/Merchant manager for review and filing.

• Manage the development of the agent and merchant network through proper communication on new strategies brought on board, fast track and solve any complaints coming in through and create regular reports communicating progress made against these targets.

• Engage in the selection and recruitment of new Agents and merchants to the network ensuring quality recruitment. Give feedback to the prospects on their files and maintain proper relationship with them.

• Support in the delivery of all training given to Agents and merchants and ensure that the content and structure of training courses provided are kept up to date and agents/merchants are delivering high levels of customer service. Ensure that all Agents comply with all applicable operational guidelines, identify, report, and address any fraud that occurs within the network to the Agent banking Manager or the designate.

• Ensure that all the new implemented initiatives to booster service and product growth are given out to the agents/merchants and are aware of such products and observe retention of customers and agents across the Agent/merchant network including new functionalities available

• Ensure that Agents have sufficient liquidity to meet customer needs through the management of the liquidity forecasting and delivery processes. Ensure that liquidity is delivered to Agents in a timely and cost-effective manner with the Agent Banking manager in know.

• Deliberately drive sales to achieve optimization and see growth in transactions done at the point of sale as a means of reducing operational costs of the bank. 1 Job Description Document

• Deliberately drive customers to use the KCB Bank Uganda Limited digital platforms to see growth in financial inclusion and digital penetration and ensure customers are given first class customer experience when using these digital products.

• Manage and support agents and merchants through daily visits to their outlets, supporting them with tools of trade, proper branding done and making sure that they are doing the right transactions that comply with KCBUL policy and procedures. Make daily reports on activities done and share the same with the branch manager together with both the agent banking and card business manager.

• Ensure Agents are trained on account opening at their outlets and create awareness for customers around the agent touch points about the services offered by the agent.

KNOWLEDGE AND EXPERTISE

• 1 year in a fast-moving sales entity
• Experience in development and supervising a network of Agents or merchants and be able to demonstrate previous success in such a role.
• Experience in report writing
• Demonstrated ability to also work as a part of a team
• Experience in sales and maintaining a sales lead.
• Good communication skills (oral and written)
• Analytical and numerical skills involving reading and interpreting financial reports, analyzing trends, financial/business management skills to a high level in order to drive strategy
• Good knowledge of IT and Microsoft packages
• Great people management skills with a focus on Customer centricity