Job Description

Purpose

To deliver flawless, hygienic and deeply relaxing nail rituals that reflect Najmoon's attention to every detail.

Our Guiding Documents

Living Our Legacy, the Najmoon Code of Conduct, the Forbes Travel Guide standards, the brand standards and every SOP and treatment protocol are part of this role. Every ambassador knows them and honors them at all times.

Key Responsibilities

Guest Experience Delivery

• Conduct a full consultation before every service, including nail and skin condition and contraindications.
• Deliver manicures, pedicures, polish and nail care rituals to Najmoon protocols.
• Know every nail service and product, use the correct amount of product and care for equipment.
• Ensure a seamless handover with the Salon Receptionist at the end of each service.

Hygiene and Safety

• Clean and disinfect every reusable tool between guests, and discard single-use items after each guest.
• Clean and disinfect each foot bath and station between guests.
• Follow every product safety instruction, especially for removers and gel products.

Station

• Prepare the manicure and pedicure stations to full standard before every guest.
• Keep polish displays complete, organized and immaculate.

Retail and Aftercare

• Give clear aftercare advice and introduce home care as a continuation of the experience.

Professional Responsibilities

• Arrive on time and ready for every shift; start and finish every service within the time booked.
• Attend and actively take part in all training sessions, briefings and team meetings.
• Report any incident involving guests or ambassadors to the Najmoon Assistant Manager without delay, following the escalation chain of the Code of Conduct.
• Be flexible with your schedule, support other areas of Najmoon when needed, and work with autonomy.