Job Description

DUTIES AND RESPONSIBILITIES

1- Product Knowledge:

• Visit clients in coordination with Sales Representative to understand the clients needs
• Conduct product demonstrations and provide basic training on our products to customers and industry professionals.
• Trains customers on Brand's value proposition, including services and retail and ensures in-salon execution
• Ensure full product knowledge (theory & practical) has been given as per the brand protocol and understood by the students.
• Ensure preparations are set at the required time: Education material to be prepared in a timely manner and provided for
• students during all trainings. Materials such as Presentations, workbooks and products for the relevant training.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.

2- Customer Engagement:

• In salon or academy training, demos and market visits
• Assist customers with product selection, addressing their inquiries and providing recommendations based on their needs of their
• establishment
• Build rapport with customers and maintain a positive and professional image of the brand.
• Schedule or reschedule appointments with clients for follow-up trainings and meetings, manage your calendar and align with
• the Sales Representative
• Plan and lead training sessions in salons based on the monthly Education Strategy
• Monitor customer feedback to measure customer satisfaction with the company's products.

3- Collaboration with other departments:

• Boosting sales through education
• Collaborate with the sales team to provide product expertise
• Identify and address customer concerns to ensure customer satisfaction and contribute to sales growth.
• Plan and assist with the sales, marketing and professional/senior educators for the open day including salon preparation, client
• consultation and treatments, as per the event description.

• 4- Branding and Merchandising:
• Monitor and advise the proper shelf planogram
• Communicate with Marketing team the opportunities of in-salon branding