Job Description

Want to be part of the UK’s No.1 voted Nail Salon?

Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, SheerLuxe and many more, with 40+ salons across the UK, Los Angeles, and New York. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it!

Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.

This salon is operated by NailCo, and will be based in Broadgate Circle.

NailCo is part of a well‑established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food and beverage, fitness, retail, music industry, wedding sector, and an international production company. As we strategically expand into the beauty industry, we are committed to building a high‑performing team that reflects our standards of professionalism, innovation, and operational excellence.

Joining NailCo means becoming part of a dynamic organisation that invests in its people. We offer a supportive environment, clear development pathways, and the opportunity to grow alongside a business that is scaling quickly across multiple sectors. If you are ambitious, driven, and passionate about contributing to a fast‑growing brand, NailCo provides the platform to shape a rewarding and long‑term career.

Our fantastic benefits include:

• Commission - Earn 10% commission on all products sales you make, along with other regular incentives to help you boost products sales.
• Tips - Keep all your own tips!  
• Refer a Friend -  Earn up to £500 for every successful hire you introduce to Townhouse – the opportunity to invite your bestie!  
• Training & Development – One dedicated week in our Academy to elevate your existing skills, followed by ongoing in salon training, and clear development pathways to grow your career at Townhouse.
• Benenden private healthcare and wellness support – Benefit from the nail industry’s FIRST private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.  
• Birthday Pamper Party - During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!  
• Holiday on us - An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!  
• Employee Discount - 75% discount on treatments  
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.  
• Social Budget - Every month your manager gets a budget to spend pampering you and your team.
• Shopping Discounts - a range of discounts on some of the largest brands to save you money every day.  

About the Role: 

As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards. 

Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development. 

Salon Mangers will be providing treatments. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions. 

Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards. 

Role Responsibilities:    

• Ensure flawless treatments and customer experiences. 
• Foster a motivated, knowledgeable, and efficient team. 
• Lead by example as a Townhouse Ambassador. 
• Manage schedules to balance sales and team well-being. 
• Address customer reviews and complaints promptly. 
• Oversee daily salon operations, maintaining cleanliness and safety standards. 
• Manage stock levels, ordering, and security. 
• Evaluate and develop team performance. 
• Implement a local salon marketing plan and track results. 
• Ensure compliance with regulations and licensing.
• Drive salon team to actively recommend and sell Townhouse nail care products tailored to each client’s needs, contributing to salon retail targets.

Requirements and qualifications: 

• NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification.
• Proven experience in salon management.  
• Strong leadership and team management skills.  
• Comprehensive understanding of HR procedures.  
• Demonstrated ability to drive high levels of customer satisfaction.  
• Knowledge of health and safety procedures in a salon environment.  
• Proficient in salon operations and compliance management. 
• This role involves weekend shift availability, to be scheduled fairly across the team

Apply Now and Be Part of Our Exceptional Team!

Equal Opportunities: 

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!