Job Description

Title: On - Call Member Services Clerk

Schedule Format - Location: Hybrid - San Francisco

Pay Information: $34.07 - $42.16 hourly

Position Summary

The on call temporary employee serves as a utility player providing great customer service support to the Member Services department. Primary responsibilities include providing front-line phone support and responding to inbound email inquiries. Other functions also include the accurate and timely data entry of essential donor information into the master database. Processing member pledges and payments. May also perform administrative duties including but not limited to mail merges for mass mailings, preparing in house mass mailings, participating in texting campaigns and other miscellaneous duties as required.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics https://www.kqed.org/about/code-ethics

The mission that drives us:

KQED provide citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely.

The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51

Job Duties:

• Identify and resolve routine business problems received by phone or by email in an efficient manner.
• Prepare in-house donations for deposit
• Process transactions to member accounts as necessary.
• Prepare and send in-house mailings.
• Process credit card transactions

Candidate Qualifications:

Excellent written and interpersonal communication skills to ensure a positive interaction with members.

• Demonstrated flexibility, dependability, and ability to work in a team environment.
• Accurate and detail-oriented with excellent organizational skills.
• Working knowledge of word processing and spreadsheet programs
• Familiarity with Revolution CRM desired.
• Two years direct customer service experience preferred.
• Data entry experience.
• Typing 40WPM.

Physical Demands:

• Ability to lift a minimum of fifteen (15) pounds;
• Ability to exert maximum muscle force to lift, push, pull or carry;
• Ability to use abdominal and lower back muscles over time without fatigue;
• Ability to stand and/or sit for extended periods;
• Ability to bend, stoop, stretch, twist, sit, and reach;
• Fine motor skills;
• Good visual and auditory acuity.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

NOTE: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as necessary to meet the ongoing needs of this organization.

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