Job Description

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

IMPORTANT NOTE:

Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available for this role.

Role Responsibilities

• Design and implement sales training programs for the Sales team including, but not limited to, onboarding for new sales team members, reinforcing sales strategy and methodology, conveying best practices, improving knowledge repositories, and refining sales engagements through coaching and feedback to sales leaders.
• Work closely with Sales leadership to identify ongoing training opportunities for new and current employees. Travel to new and current sales team member districts to perform refresher training.
• Accompany the Sales Team on off-site team visits to participate in observation exercises to prioritize training needs by team and proactively address gaps in knowledge and content.
• Promote consumption of training resources by assessing and improving usability, availability, relevancy, and awareness.
• Deliver training content using a variety of media and methods, including, but not limited to, in-person lectures and discussion, behavioral learning and simulations (role-playing), documented instruction, and various e-learning or distance-based options.
• Identify and coordinate product training needs by monitoring upcoming releases and collaborating with other teams including Product, Development, and Release Management.
• Coordinate and plan logistics (agenda, room setup, A/V, catering, presenters, etc.) for training events, sales meeting and conferences.
• Travel up to 75% of the time.

Basic Requirements

• 3+ years progressive, related experience in a role that demonstrates an ability to develop and deliver training content and work across teams/departments.
• 3+ years of experience with principles and methods of training, and experience teaching and instructing individuals and groups in a professional setting using a variety of techniques and modalities.
• Solid written and verbal communication skills
• Bilingual Skills required: English and Spanish

Preferred:

• Bachelor’s Degree Business or related field.
• Banking, financial services, or financial technology (FinTech) industry experience strongly preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

WORKPLACE OPTION

REMOTE - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. However, due to the nature of this role, there is no specific office location where the employee is expected to report. The employee must align with their manager on other expected in-person collaboration opportunities.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few  

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Parental Leave
• Global Adoption Assistance
• 401K Plan

Salary

The base salary range is $90,000 – $95,000.00 per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.”

Estimated Job Posting End Date:

10-12-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.