AI Success™

Job Description

Project Overview

We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours.

Key Responsibilities

Submit a membership enquiry through the gym’s website

Wait for a call back from the gym staff.

If no call is received within 72 hours, or if only an email is received, call the gym directly to ask about membership options.

During the call, ask about membership prices and available plans

Accept the invitation to visit the gym and complete a guided tour with a staff member.

Observe staff communication, professionalism, and sales approach.

The agent should not join the club

Reporting Requirements

Submit a detailed report about the enquiry process, phone interaction, and in-person tour.

The report must be written in English

Requirements

Strong observation and communication skills.

Ability to follow instructions and conduct visits discreetly.

Ability to write a clear report in English.

Knowledge of the local language is preferred (staff may speak English but local language is recommended).

About TSMG Holding

TSMG is your expert data collection partner with a presence across Europe and North America.

Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence.

• We handle complex data collecting projects.

• Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond.

• We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems.

• We find and manage powerhouse teams and give them the tools to get things done.

Give us the low-down on your project and we'll craft a seamless solution together.

Industry

Consulting & Advisory

Company Size

51-200 employees

Headquarters

Warszawa, PL

Year Founded

2018

Website

tsmg.io

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