TSMG Holding

Mystery Shopper

TSMG Holding  •  Amsterdam, NL (Onsite)  •  2 days ago
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AI Success™

Job Description

Project Overview

We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Key Responsibilities

  • Review the spa’s website before the visit to understand available services and booking options.
  • Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
  • Arrive at the spa early and observe the waiting area and reception environment.
  • During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
  • Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
  • Observe service quality, professionalism, and overall guest experience throughout the visit.
  • Take clear photos during the visit where appropriate.
  • Keep the receipt for reimbursement.

    • Reporting Requirements

  • Submit a detailed evaluation report within 24 hours after the visit.
  • Upload photos and the purchase receipt in order to receive reimbursement.

    • Requirements

  • Strong attention to detail and observation skills.
  • Ability to follow instructions and remain discreet during the visit.
  • Reliable internet access to complete reports.
  • Ability to take clear photos.
    • TSMG Holding

    About TSMG Holding

    TSMG is your expert data collection partner with a presence across Europe and North America.

    Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence.

    • We handle complex data collecting projects.

    • Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond.

    • We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems.

    • We find and manage powerhouse teams and give them the tools to get things done.

    Give us the low-down on your project and we'll craft a seamless solution together.

    Industry
    Consulting & Advisory
    Company Size
    51-200 employees
    Headquarters
    Warszawa, PL
    Year Founded
    2018
    Website
    tsmg.io
    Social Media