Job Description

Entity:

Technology

Job Family Group:

Procurement & Supply Chain Management Group

The Procure to Pay Lead (P2P Lead) is responsible for delivering strong user and supplier experience by managing and resolving complex procurement and invoicing queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to within the Coupa platform.

Some of your responsibilities include:-

• Acting as the 2nd line to identify, resolve and develop solutions to the most complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.

• Proactively deepening collaboration with the Level 1 helpdesk team, Coupa support team, third party vendors and internal users to troubleshoot and resolve helpdesk queries.

• Overseeing the day-to-day operations of the Level 2 Helpdesk team on behalf of the Helpdesk Manager.

• Playing a key role in identifying areas of improvement across procurement processes and collaborating with various Operational Excellence teams.

• Prioritize business critical issues in a timely and effective manner and ensuring that the helpdesk team abide by the pre-defined SLA’s.

• Analyze data and conduct root cause analysis in cases of ambiguous and challenging issues and find opportunities to improve S2P processes with the goal of reducing the need for future support.

• Supporting the Level 2 Helpdesk Manager in reporting, data analysis, and insights along with initiating actions to drive better performance, reducing the number of recurring tickets and improving overall user and supplier experience.

• Supporting the Level 2 Helpdesk Manager in issue handling and working with cross function teams for the highest priority issues/highest sensitivity cases.

• Supporting the Level 2 Helpdesk Manager in work optimization within the Team, delivering against the targets set in the Performance Management framework.

Experience and Qualification -

• Degree or higher in Business, Computer/Information Technology

• 6 to 8 years of shared service center experience, with a focus on providing exceptional service to our customers

• 5+ years of experience administering Coupa or similar procurement platforms. Experience in SAP Ariba is an added advantage or other ERP systems (Oracle, NetSuite).

• Expert in source to contract and procure-to-pay systems and processes, preferably with 2-3 years with Ariba experience

• Led and implemented continuous improvement initiatives, experienced in project work

• Strong understanding of procurement and finance processes

• Written and spoken proficiency in English language

• Excellent communication and interpersonal skills

• Experience in analyzing data to recommend improvement

• Demonstrated ability to work cross organizationally to resolve complex issues

• Able to multi-task and work in a highly dynamic yet fast-moving environment

• Competent in managing customer data securely

• Strong conflict resolution skills

• Strong analytical capability

• Uses influence and communication skills to enable planning and decision making

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility tools, Analytical Thinking, Business Requirements Analysis, Category spend profiling, Category Strategy, Digital Fluency, Negotiating, Negotiation planning and preparation, Product and market intelligence, Supplier Relationship Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.