Job Description

Work Flexibility: Hybrid

This is a hybrid role and is defined as the ability to go into the office as needed for meetings and trainings.

Schedule: Monday to Friday 10:30am - 7:00pm EST

What you will do-

• Provide a high level of customer service via phone and the case management system through both verbal and written communication with employees and managers.
• Triage inquiries related to Workday system functionality, corporate policies, benefits and leave information, payroll and paycheck questions, recruiting, SLMS, and Total Rewards.
• Handle confidential and sensitive information, including HIPAA-related matters.
• Provide training to employees and managers on Workday functionality and HR processes.
• Determine the appropriate escalation path for complex customer issues to specialized teams or the appropriate Center of Excellence (COE) for advanced support, and follow up as required.
• Assist employees and managers with navigation of the myHR portal and Workday system, including completing transactions.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
• Additional responsibilities include, but are not limited to:
• Understanding and interpreting general requests to provide accurate information and responses.
• Recalling specific information from a variety of HR-related resources and materials.
• Communicating clearly and professionally via phone, email, and other electronic communication channels.

What you need-

Required

• High School diploma or equivalent
• 2 years of work experience
• Demonstrated proficiency in typing and Microsoft Office applications, including Excel, PowerPoint, and Word.

Preferred

• 2+ years of customer service experience
• This is a hybrid role (remote with occasional office days, must be located within driving distance to Portage, Michigan Stryker office)
• Experience using a case management or HRMS system and Workday applications

$21.58 - $29.20 USD Hourly

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.