Job Description

The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by:

• Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care.
• Distributing and collecting MyChart bedside hardware to and from patients
• Assisting patients with MyChart bedside application on their personal device as appropriate
• Maintaining MyChart Bedside Hardware inventory and cleaning according to policy
• Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals
• Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.

Provides ongoing inventory of TCHHN Mobile devices. Reviewing epic reports and accessing epic to access appropriate patient information

Provides high quality support for Clinical staff for the MyChart mobile application system inpatient locations. Handles initial problem recognition and researches with a goal of first call resolution. Escalates more complex problems to the next level support when needed contacting the Help Desk

Promotes maximum utilization of MyChart Bedside by the Clinical Staff by working with individual staff members to improve their skill with epic/clinical applications and workflow process though the ambulatory and inpatient optimization process

Promotes maximum utilization of MyChart Bedside by the patient and family by working with individuals to improve their skill with MyChart Bedside applications and workflow process

Provides basic training and at the elbow support for system utilization. Works with Principal Trainers to provide feedback and insight to training content.

Round regularly on patients, offering additional opportunities to participate and or educate on tablet use

Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Other duties as assigned by management.
• Acts as liaison with Help Desk to provide end user support.
• Participates on other Information Technology teams and committees.

KNOWLEDGE AND SKILLS:

EDUCATION: High School

YEARS OF EXPERIENCE: 1 year minimum clinical/education experience

REQUIRED SKILLS AND KNOWLEDGE:

• Entry level technical clinician
• Knowledge of medical terminology
• Basic Life Support
• Completes yearly mandatory unit specific, hospital and safety education
• Experience in providing end user support and training in a clinical care setting minimum of 1 year
• Strong analytical and communication skills
• Time management skills, self-directed
• Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results
• Ability to work with all levels of management

LICENSES REGISTRATIONS &/or CERTIFICATIONS :