Flight Centre Travel Group

My Holidays After Sales Consultant - Broadbeach, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  16 hours ago
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Job Description

Do you love travel and want to help others experience the world?
At Ignite Travel Group, we're passionate about creating unforgettable holiday experiences through carefully curated travel packages that deliver exceptional value to our customers.
As an After Sales Consultant within our Customer Service Team, you will play a vital role in supporting customers throughout their holiday journey. This is an exciting opportunity for travel enthusiasts seeking to move away from sales and focus on delivering outstanding customer service, problem-solving, and travel support. You'll join a collaborative team environment where your expertise, attention to detail, and customer-first mindset will make a real difference.

Start date: 14 September 2026

What We Offer:

  • Comprehensive Training
    We’ll equip you with the tools and knowledge you need to succeed in the travel industry.

    Supportive Team Environment
    Join a collaborative, friendly team that celebrates success and encourages growth.

    Career Development Opportunities
    Grow your career with ongoing training and clear pathways for advancement.

What you'll be doing...

  • Manage the aftersales journey for customers, ensuring a seamless and enjoyable travel experience
  • Finalise and process customer payments accurately and efficiently
  • Maintain professional, accurate, and detailed customer records
  • Respond to customer enquiries and provide timely solutions to travel-related queries
  • Deliver exceptional customer service while achieving team targets and KPIs
  • Identify customer needs and provide appropriate solutions and support
  • Collaborate with team members to ensure consistent service standards and customer satisfaction
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Who You Are:

  • Previous minimum 2 years' customer service experience
  • Strong communication and interpersonal skills
  • Demonstrated customer-first approach with a passion for service excellence
  • High attention to detail and accuracy in administration and payment processing
  • Ability to interpret customer needs and provide effective solutions
  • Strong problem-solving skills and a solutions-focused mindset
  • Experience working in a fast-paced and dynamic environment
  • Proficiency using Microsoft Excel and PowerPoint

Your awesome extras...

📚 Ongoing skills development

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

👐🏻 Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together!

Explore the world and make a difference—one customer at a time!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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