Job Description

Position #: V47157

Expected Start Date: January 04, 2027

Union: OOS

Facility: Regina Centre Crossing

City/Town: Regina

Department: Staff Services - Centre

Type: Full-time regular

FTE: 1

Number of Hours per Rotation: 37.5 hours per 1 weeks

Relief: No

Float: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Job Description: Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in providing courteous and efficient service to all human resource customers and ensuring a positive employee experience. The Specialist provides technical and strategic advice to all levels of management on issues such as human resources policies, relevant legislation and collective agreement interpretations. The Specialist provides support on general or knowledge-based inquiries and guidance on using the direct access platform and will act as the first point of escalation for Staff Services. The Specialist demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture. The Specialist must work cross functionally within the portfolio and across the organization to support operations. The Specialist will develop partnerships and work closely with system and community partners.

Human Resources Exemption: No

Experience

• 5 years experience in Payroll or Human Resources

Education

• Business Administration diploma (DBA)
• Bachelor of Commerce (BComm)
• Bachelor of Business Administration (BBA)
• Human Resources diploma

Licenses

• Valid Class 5 driver's license

Other Education and Training

• Licensed, and in good standing, with regulatory body, if applicable
• Undergraduate degree or an equivalent combination of education and experience

Competencies

• Critical thinking skills
• Mobilizes people, inspires and leads by example
• Capability to transform systems: Encourage and support innovation
• Analytical skills

Knowledge and Abilities

• Knowledge in applicable human resource functions and disciplines
• Commitment to a diverse, representative workforce and cultural safety
• Ability to lead and coach others
• Strong interpersonal skills
• Ability to adapt to and implement change
• Knowledge in the Truth and Reconciliation Commission Calls to Action
• Exemplifies ethical practices, professionalism and personal integrity
• Commitment to quality, safety, and improvement striving towards zero harm
• Knowledge in applicable legislation and standards
• Knowledge in the Saskatchewan health care system
• Knowledge in First Nation and Metis history in Saskatchewan
• Proven ability to collaborate and partner with a wide variety of stakeholders
• Knowledge in organization's goals, vision, mission and values
• Committed to delivering on patient and family centred care

Other Information

• Travel within Saskatchewan
• For more information on the city of Regina please visit https://www.regina.ca/
• Call Centre experience and experience with service management tools such as ServiceNow would be considered an asset.

The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.