Job Description

DF, MEXICO

Get On Board for a Dynamic and Purposeful Career

We are seeking a highly motivated and experienced Customer Service Executive to join their team in DF, Mexico The Customer Service Executive would handle customers’ contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person and would play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

KEY RESPONSABILITIES

• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on internal system.
• Maintaining good communication with other teams like Documentation and Sales Teams.
• Booking amendments and maintenance.
• File customers’ particularities to ensure consistency of the service.
• Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance providing excellent customer experience, acting on the extra mile when required.
• Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in business, Logistics, or related field.
• Experience in customer service within the shipping or logistics industry.
• Knowledge of import/export processes and documentation is essential.
• Strong organizational and problem-solving skills.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Upper intermediate / ideally Advanced English Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.
• Customer-first mindset with exceptional interpersonal and communication skills
• Proactive and solutions-oriented approach to challenges
• Familiarity with shipping and logistics software.
• Team player with a collaborative attitude, able to work effectively with diverse groups

Must Have

• Experience in customer service within the shipping or logistics industry.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.

We Value

• Customer-first mindset with exceptional interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to multitask and perform under pressure in a fast-paced, dynamic environment
• Proactive and solutions-oriented approach to challenges
• Team player with a collaborative attitude, able to work effectively with diverse groups
• Familiarity with shipping and logistics software
• Adaptability and a commitment to continuous improvement

Why Join Us

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process

To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website

Eligibility to Apply
This position is open to Mexican nationals or individuals with legal rights to work in Mexico. Applicants without the necessary work authorization will not be considered.

About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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