Job Description

Job Duties and Responsibilities:

• Serves client’s patients over the phone with initial order of diabetes testing supplies and related products
• Maintains high call volume
• Provides excellent customer service

Job Required Qualification:

• High School diploma or GED (General Education Development)
• 1 - 2-year(s) work experience in a customer service call center - Healthcare account experience preferred –
• Sales background
• Excellent Customer service skills
• Computer proficiency in MS Word, Excel, and Outlook preferred
• English language advance, written and verbal (Typing accuracy written English) and language Spanish
• High comfort level working with culturally diverse team members and clients, open to feedback and suggestions. work under pressure and must be keen into details.
• Proficient mathematical skills, including addition, subtraction, multiplication, and division.
• Some experience with medical insurance and/or durable medical equipment preferred
• Life sciences, pharmaceutical, or medical device experience.
• At least 1 year Healthcare account experience
• With sales background
• Can work under pressure and must be keen into details
• Must be open to feedback and suggestions
• Must have back up internet/ISP in case of outage
• Adapts quickly to frequent process changes and improvements.
• Effective interpersonal skills
• Please add under Job Duties and Responsibilities:
• Meet/exceed weekly goal/target
• Handle both inbound and outbound calls to ensure client will sign up with the product that we offer
• Upselling
• Provides effective customer service while verifying and updating patient accounts.

We offer:

• Home office – 100%
• The company will provide the equipment
• Paid training - full amount
• The best base salary - $4,800 MXN gross - pay weekly
• Hire directly with the company
• Law benefits since day 1 + monthly remote working allowance $500 MXN
• After 3 months training period Major Medical Insurance + Food voucher