Job Description

Operations Coordinator - Subscriber Success

Full Time | Hybrid

Aguascalientes, MX

Innovate with Benchmark Digital as an Operations Coordinator - Subscriber Success

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

We're seeking an Operations Coordinator to drive our operational execution through structured reporting, system management, and cross-functional coordination. You'll maintain accurate information in core systems, track risks and support needs, and deliver tactical insights that enable informed decision-making and support our growth initiatives.

Responsibilities:

• Provide structured reporting and system updates to internal teams
• Track risks and support issues while ensuring documentation remains current
• Coordinate proactively across SRM, Operations, and cross-functional stakeholders
• Maintain accurate data in core systems to support strategic decisions
• Operating the AI Agents / Tools for the assigned responsibilities
  

What We're Looking For

• Strong organizational and follow-up skills
• Ability to manage multiple operational priorities in a fast-paced environment
• Proven coordination experience across diverse teams
• Attention to detail and commitment to data accuracy

Education

Bachelor’s degree (B.A./B.S.) in a related administrative field such as International Business, Logistics, Business Administration, Communications, or similar.

Qualifications & Experience:

• 1+ year of prior experience in operations, coordination, administrative, or support functions, highly desired
• Proficient English communication skills, verbal and written (C1)
• Strong ability to track tasks, engage stakeholders, and drive items to closure
• Proficiency in preparing reports, summaries, and structured documentation
• Skilled in AI applications and receptive to innovative solutions
• Demonstrated commitment to maintaining accurate and complete system updates and operational data
• Clear written and verbal communication with SRM teams and internal stakeholders
• Proficiency with internal tools, CRM platforms, and shared tracking systems

Nice‑to‑Have Skills‑to‑Have Skills

• Familiarity with operational metrics, risk tracking, or growth-related reporting.
• Experience working with cross-functional or global teams.

Questions about the position? Please contact our HR Mexico Team at jobs.mexico@benchmarkdigital.com

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