Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy.
Ensure costumer bets are placed correctly
Cash/Cancel tickets as requested by customer
Cash/sell vouchers
Draw or skim money as needed
Provide customers with a list of scratches for tracks or results for races
Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and
basic racing terminology
Responsible for balancing drawer at the end of shift reporting all shortages to manager
Resolve customer complaints regarding race sales and service
High school diploma or GED required.
Experience in customer service and banking/ money handling preferred.
Must possess strong communication skills, be flexible and detail oriented.
Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horse
racing terms, betting and programs.
Must possess good interpersonal skills.
Be available to work various shifts, weekends and holidays.
Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License.
ADDITIONAL REQUIREMENTS
Must have an outgoing, energetic and enthusiastic attitude.
Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
Must be able to lift up to 30 pounds.
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and coworkers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff
Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
