Job Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).
• Sells pari-mutuel tickets to patrons at the mutuels’ counter
• Cashes pari-mutuel tickets for patrons.
• Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.
• Keeps daily balance sheet of amount and number of transactions
• Responsible for minor repairs and corrections of Tote machines.
• Follows Title 31 regulations and IRS regulations.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Requisitions additional cash as required.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

BRING US YOUR BEST.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 18 years of age.
• Must qualify for licensing with the New Mexico Racing Commission.
• High School Diploma or G.E.D preferred.
• Six months experience in the racing industry preferred.
• Work in a fast paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• The noise level in the work environment is usually moderate to loud.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.
• Exposure to unrestricted second-hand smoke in guest areas.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$12.00 Plus Tips