Sutherland

Music Streaming Platform Customer Service Expert with Polish and English

Sutherland  •  Sofia, BG (Onsite)  •  5 months ago
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Job Description

Unternehmensbeschreibung

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Stellenbeschreibung

As a Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:

  • Assisting users via email and web messaging with their inquiries and concerns
  • Resolving account and payment issues smoothly and efficiently
  • Answering “How to” and FAQ questions with clarity and confidence
  • Troubleshooting and fine-tuning the Music Streaming Platform experience for our customers


What You’ll Get:

  • Long-term job security with a permanent contract
  • Work from home flexibility
  • Competitive salary package
  • Additional health & life insurance
  • 21 days of paid annual leave
  • Food vouchers & employee discounts
  • Career growth opportunities within Sutherland
  • Ongoing training & learning programs
  • Rewards & recognition programs


Why Join Us?

  • Fully digital employee services
  • 24/7 psychological support program
  • Multisport card (partially covered)
  • Fun corporate events, wellness initiatives & team buildings
  • Corporate social responsibility activities
  • Exposure to global business expertise

What We’re Looking For:

  • Fluency in Polish (C1 level) – your words should flow like a great melody
  • Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
  • Availability to work flexible shifts, including weekends
  • Previous customer service experience – a plus, but not a dealbreaker
  • Excellent communication skills – as smooth as a jazz saxophone solo
  • A positive, problem-solving attitude – even on the toughest tracks
Sutherland

About Sutherland

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pittsford (Rochester), NY
Year Founded
1986
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