Job Description

IN ART WE TRUST

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people.

We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

Join us in a unique opportunity to work at the newly opened Moco Museum. As a Moco Museum Host or Floor Personnel, you play a pivotal role in ensuring that visitors depart as enthusiastic ambassadors. Your exceptional customer service, enthusiasm, and attentiveness create a memorable experience that not only encourages return visits but also inspires visitors to recommend the museum to their friends and family. In this role, you will provide a welcoming environment for museum-goers, offer information and assistance about exhibitions, and ensure the safety and security of the artworks on display. Don't miss this chance to be part of an international team and contribute to an exciting cultural institution!

KEY RESPONSIBILITIES

• Welcome visitors and provide information related to the museum, exhibitions, displays and services but also general information (directions, tourist suggestions, etc.)

• Act as first point of contact for all museum visitors inquiries

• Hosting at the museum gate entrances to attract, welcome and attend museum visitors

• Sell/scan tickets while promoting the use of the extra service, audio-tour

• Monitor museum areas to provide security of the exhibition artworks (ensure visitors do not touch or endanger works of art)

• Also monitor the cleanliness and overall tidiness of the museum

• Active ticket sales

• Flyering brochures around the museum

• Provide excellent customer experience by interacting with museum visitors and offer a welcoming and friendly environment

• Develop knowledge of the collections and exhibitions on display

• Responsible for the routine opening and closing of museum

• Assist at special functions, events and visits

• If applicable, conduct visitor and education tours in the museum (depends on the employee's interest)

• Perform other ad-hoc duties and tasks as requested by Duty Managers and/or General Manager

REQUIREMENTS

• Fluency in English is required (any additional language is a plus)

• Flexibility and availability to work morning or evening shift and weekends (the museum is open 365 days a year 7 days a week). Plus, available and flexible to work during high season (Easter, Summer, XMas Holidays)

• Previous work experience in customer service is a must

• Ability to work well with others in a dynamic team; you are a real team player.

• Creative, curious and takes initiative

• Excellent communication skills

• Enthusiastic and knowledgeable in modern and contemporary art is a plus, not a must

• Eligible to work in the Netherlands

WHAT MOCO OFFERS

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Joining an international, young, inspiring and enthusiastic team

• Work in a spectacular setting, in Museumplein, embracing a rich cultural diversity;

• Opportunity to develop yourself and to execute your ideas;

• Exclusive discounts on gift shop items and admission to enjoy our art with your loved ones;

• A competitive salary;

• A fun social calendar of internal team events

IN YOU WE TRUST

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.