Job Description

As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality.

Key Responsibilities:

1. Managing Team Performance

• Guide and support team members in Multinational account handling activities for both New and Renewal business. ensuring accuracy and timeliness; premiums are debited and policies are issued promptly.
• Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level
• Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance.
• Develop and influence junior members of the team including Apprentices and Early Careers.
• Manage a small number of programme accounts in line with agreed Client Service Executives multinational servicing process and systems
• Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported, consistency is maintained and department objectives are met.
• Undertake incidental tasks as required to support team and department objectives.

2. Multinational Advocacy

• Build and maintain positive relationships with clients and brokers, acting as a representative of the Chubb Multinational Service Offering
• Attend client and broker meetings, showcasing the company’s global capabilities and supporting business development initiatives.
• To work closely with Global Client Executive’s and Underwriters to assist on winning new business acquisitions and all appropriate business support activities.
• Collaborate with internal teams to resolve accounting and processing issues.
• Provide regular training to CSE’S, Underwriters across UKI and to our Operations Centre of Excellence in Madrid, ensuring knowledge is dispersed and acting as a technical referral point.

3. Driving Change

• Contribute to ongoing projects aimed at enhancing departmental processes and efficiency.
• Identify and implement improvements to service delivery and operational processes.
• Support the adoption of new tools, technologies, and best practices within the team

Skills & Experience Requirements:

• Expert in depth knowledge of Multinational Insurance Business.
• Experience servicing multinational insurance programmes is essential.
• Experience managing teams of technical experts.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Proven history of implementing or driving change.
• Proficiency in managing complex accounts and resolving issues effectively.
• Chartered Insurance Institute – Insurance Certificate (desirable).
• A foreign language is advantageous but not required.