Job Description

Multimedia Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process

About the Role

As a Multimedia Specialist in our IT End User Experience (EUE) portfolio, you will play a key role in delivering a seamless, modern, and engaging digital workplace. You blend advanced multimedia skills with a strong customer-centric mindset to support live events, collaboration technologies, hybrid meetings, video production, and digital AV spaces.

You ensure that employees have a world-class experience—whether attending a high-profile hybrid meeting, participating in a virtual event, recording content, or using enterprise conferencing tools. Your work enhances communication, accessibility, and collaboration across the organization.

What You Will Do

1. Deliver exceptional multimedia and hybrid-event experience

• Support, operate, and optimize audiovisual, conferencing, and collaboration tools (MS Teams, Zoom, WebEx, Teams Rooms).
• Set up, run, and troubleshoot multimedia services for live, hybrid, and virtual events—including high-profile Executive sessions.
• Provide onsite and remote technical support for presentations, recordings, sound reinforcement, interpretation booths, and video streaming.

2. Support the digital workplace experience

• Provide first-level and second-level support for multimedia, conferencing, and digital collaboration tools.
• Partner with unified communication and networking teams to ensure strong performance, reliability, and adherence to IT standards.

3. Lead continuous improvement of multimedia infrastructure

• Participate in the planning, design, and deployment of AV systems, collaboration rooms, digital signage, and event technologies.
• Conduct in-depth market research to identify trends, opportunities, and challenges in audiovisual and conferencing technologies, including AI-enhanced tools for AV System Desing & Integration, Teams Rooms AI features, and hybrid meeting analytics.
• Apply current technology knowledge and theories to solve problems, adapt existing methods, and develop new approaches.
• Diagnose and resolve multimedia, hardware, and software issues efficiently, addressing service requirements and technical problems with accuracy and promptness.

4. Enhance user enablement and digital literacy

• Deliver training, quick-hit tutorials, and micro-learning on collaboration tools and multimedia technologies.
• Coach meeting hosts, executives, and content creators on best practices for hybrid meetings and multimedia usage.

5. Ensure reliability, performance, and compliance

• Monitor systems, diagnose issues, interpret logs, and take action to maintain reliability and uptime.
• Conduct root-cause analyses and contribute to long-term solutions.

What You Need to Succeed

Technical Skills

• Expertise with modern conferencing ecosystems (MS Teams/Teams Rooms, Zoom, WebEx).

• Strong hands-on experience in technical support and problem resolution across a wide range of audiovisual equipment and systems (e.g., Crestron, Q-SYS, Biamp, Televic, Blackmagic Design, Barco, Bosch).
• Perform installation, configuration, and operation of audiovisual systems in live event and enterprise environments, including cameras, microphones, mixers, control systems, displays, and projection equipment.

• Understanding of networking fundamentals (QoS, VLANs, Wi-Fi performance) and how they impact real-time communications.
• Experience supporting hybrid meetings, event production, or broadcast-style setups.
• Expertise in signal processing, system control, routing, and end-to-end audio-video signal flow.

Soft Skills

• Outstanding customer service and communication skills.
• Comfort working in fast-paced, high-visibility situations.
• Ability to prioritize and adapt to competing demands.
• Collaborative mindset and strong relationship-building skills.

Education and Experience

• Degree or diploma in IT, Multimedia, Communications Technology, Digital Media, or related field.
• 2–5 years of experience in multimedia support, hybrid meeting technologies, or AV systems engineering.
• Equivalent experience may be considered.

• Certifications are an asset (e.g. Crestron Fundamentals (CTI-CF), Intelligent Video Certification Engineer (IVC-E), Crestron Certified Programmer, Microsoft Teams Rooms certification, etc.)

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement

The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

• Salaries are based on qualifications and experience and typically range from $82,586 to $97,160 (job grade 15)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.