Job Description

Job Title:

Multilingual Operations Manager (German or Italian) (Relocation Support to Poland)Opportunities for Multilingual Operation Managers (German or Italian). Relocate to Katowice and Lead, Scale, and Shape the Future of Operations.

At Concentrix in Katowice, we’re entering an exciting phase of growth and transformation—and we’re looking for an experienced Operations Manager with German or Italian to strengthen our leadership team and drive performance at scale.

This isn’t just another operations role.This is your opportunity to build high-performing teams, influence client strategy, and play a key role in shaping one of our fastest-growing European hubs.

🚀 Why This Role Stands Out

Own Real Impact

You’ll lead multiple Team Leaders, drive operational performance, and directly influence client success and revenue outcomes

Be Part of a Growing Site

Katowice is a strategic Concentrix delivery hub, expanding across multilingual accounts—meaning visibility, progression, and real leadership scope

International Environment

Work with global clients, cross-functional teams, and a diverse, high-performing workforce

🌍 Why Relocate to Katowice?

Katowice is one of Poland’s fastest-growing business cities, especially in BPO, tech, and shared services

• 🏙️ Modern & Dynamic – A rapidly evolving city with new offices, infrastructure, and investment
• 💰 Affordable Lifestyle – Lower cost of living vs Kraków/Warsaw with excellent quality of life
• ✈️ Well Connected – Easy access to major European hubs
• 🌳 Green & Liveable – Parks, lakes, and outdoor spaces nearby
• 🎭 Vibrant Culture – Events, music festivals, restaurants, and an international community

👉 It’s the perfect blend of career opportunity + lifestyle upgrade

🔑 What You’ll Be Responsible For

Operational Leadership

• Lead, coach, and develop Team Leaders and their teams to consistently exceed KPIs
• Drive a high-performance, accountable culture

Client & Commercial Ownership

• Own client relationships, business reviews, and strategic planning
• Translate SLAs into clear operational execution plans

Financial Performance

• Manage revenue, forecasting, and cost control (billable vs non-billable hours)
• Identify opportunities to improve efficiency and profitability

Performance & Delivery

• Oversee KPIs, attendance, quality, and productivity metrics
• Act proactively to resolve risks and maintain service excellence

Continuous Improvement

• Use data insights to optimize processes, improve delivery, and scale operations

👤 What We’re Looking For

• Proven experience as an Operations Manager / Senior Team Leader in BPO / Contact Centre
• Strong commercial acumen (revenue, forecasting, efficiency)
• Experience managing international / multilingual teams
• Ability to influence clients and senior stakeholders
• Strong coaching and leadership capability
• Analytical mindset with a focus on performance improvement

Languages

• German: C1–C2 orItalian – C1-C2
• English: B2–C1

💰️ What’s in It for You

• Competitive salary aligned to Ops leadership roles in Poland
• Relocation package (we support your move to Katowice)
• Private healthcare (Luxmed) + life insurance
• MyBenefit platform (lifestyle & flexible benefits)
• Free language classes
• Access to e-learning & leadership development programs
• Employee Assistance Program (wellbeing, financial, legal support)
• Stable full-time employment (employment contract)

🎯 Why Concentrix?

At Concentrix, we don’t just deliver services—we transform customer experience and build careers

In Katowice, you’ll find:

• A growing, ambitious site with strong leadership support
• Real opportunities for career progression into senior leadership roles
• A culture focused on performance, development, and recognition

📩 Ready to Lead and Make an Impact?

If you’re looking for your next step in operational leadership within an international environment, and you’re open to relocating to one of Poland’s most exciting cities—we’d love to hear from you.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Full time