Job Description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative – Plumber

Based in Hackney, London, E9 – Working across London

£40,248 - £42,367 per year

40 hours per week – Shifts to be worked from 8:00am to 16:30pm over a 6 day rolling rota

We have a new and exciting opportunity for a Multi-Trade Operative specialising in plumbing to join our dedicated and newly established Rapid Response team in London. Supporting essential maintenance across our properties, you will play a vital role in delivering timely, high‑quality repairs with a strong focus on plumbing works including diagnostics, installations, maintenance and emergency response ensuring our services remain safe, reliable and responsive for our customers. Working in a fast‑paced environment, you’ll use your expertise to resolve issues quickly, keep customers informed, and help us continue providing homes people can rely on.

Within the role you will be covering all aspects of plumbing repairs to both void and tenanted properties. With a company van and tools included the roles will cover areas in and around London.

If you thrive in a fast‑paced role, enjoy hands‑on work, and want to make a meaningful impact every day, we’d love to hear from you.

The role of Multi-Trade Operative– Plumber will include:

• Attending occupied or void properties to carry out plumbing repairs, fault fixing and maintenance duties
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Maintaining a suitable van stock level and restocking these when needed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Working experience of analysing and diagnosing problems and implementing effective solutions
• Skills in the following discipline - Plumbing
• PC literate and able to use and update computerised systems (including PDA) for work scheduling
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £40,248 per annum (rising to £42,367 per annum after 12 months, subject to satisfactory performance)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Shortlisted candidates will be invited to attend one of our assessment days as part of the recruitment process which will be held on Wednesday 29th April or Wednesday 6th May at The Chocolate Factory Wood Green N22 6XJ.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.