Job Description

Multi Skilled Operator

Salary: £26,227.50 per annum, plus company benefits

Location: Birmingham, B4 6GA

Contract: Full time, Permanent

Shifts: 37.5 hours per week, Monday to Friday, working 9.00am to 5.30pm with 1 hour unpaid lunch break

Work model: Fully on-site

Williams Lea seeks a Multi Skilled Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Multi Skilled Operative is a key position in Williams Lea reporting to the Office Manager. This role manages the daily operational and administrative operations of the department including establishing work priorities, ordering stock, client facing responsibilities, first line audio/visual triage, Mail distribution, Reception cover, general administrative tasks. Based fully onsite, this role also offers usage of office gym facilities, upon induction completion.

Key Responsibilities

Operations

• Ensure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client.
• To deal with any issues raised by escalating these to your line manager as and when required
• Welcome clients / visitors / deliveries / contractors to the office with warmth and professionalism
• To ensure that all logs, forms and work related administration are completed in an appropriate manner
• Work tidy and safe at all times ensuring stock is stored in the appropriate storage areas
• Dealing with customer requests (Email, phone, in person & overseas)
• Checking stock levels of paper, reprographic supplies, stationery cupboards & general supplies
• Ordering stock, ad-hoc requests, printed matter, reprographic supplies, etc.
• Delivering Ad-hoc requests, filling stationery cupboards, delivering files and dividers
• Compiling information for the Managers Monthly Report (MMR)

Mail Duties

• Processing inbound/outbound mail, post and print
• Checking the in/out trays
• Hand collections/deliveries to external agencies
• Process courier requests
• Reprographics support
• Accurate record keeping
• Troubleshoot basic office equipment problems

Reception Duties

• Setting up locker and troubleshooting locker issues
• Checking of IT kit in meeting rooms
• Room set up for social spaces

People

• Liaise and consult with managers on a regular basis
• Work together with other departments to provide a first-class service.
• Take ownership for personal development
• Encourage a positive, courteous and productive working environment
• Manage resources to ensure efficient operations
• Liaise with the wider Williams Lea teams to ensure continual knowledge share and leverage of benefit across clients.

Health and Safety

• Always follow Group and company policies and procedures.
• Report all incidents, accidents & near misses
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Promote Health & Safety and safe working practices.
• Report any issues or training needs to your Line Manager

Personal attributes

• Positive communication and interpersonal skills
• Self-motivated, able to work autonomously
• Flexible attitude at all times and ability to work across shifts when require
• Good working-knowledge of MS Office – Word, Excel, PowerPoint and Outlook
• Capable of developing and implementing plans and strategies
• Ability to operate at all levels within the organisation.
• Confident and with a professional, business-like manner.
• Ability to work under pressure, maintaining accuracy and delivering against timescales.
• Team player, consistently in tune with the aims and objectives of the business.
• Excellent time management and Organisational skills.
• Ability to carry out delegated functions/tasks/projects.
• High level of confidentiality in management of staff.
• Able to meet deadlines and priorities tasks.
• An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).

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