05 August 2026

Job grade : (B4)

Reporting to : Branch Controller

Closing Date : 12 August 2026

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Family

Sales and Services

Job Responsibilities

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Senior Teller
• Daily checking of cash accounts
• Balancing of daily cash and secure branch stock holding (e.g. cards)
• Enable processing of inter-bank transfers by preparing all transactional documents and originals
• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions
• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes)
• Issuing of account statements and credit cards
• Issuing and encoding of bank cards
• Daily balancing of working stock

Minimum Requirements

• Diploma or Degree in business/ banking related studies.
• 6 months' customer facing experience in a retail environment will be an advantage
• Computer literacy (MS Word, MS Excel, MS PowerPoint).
• Problem solving ability
• Customer orientated attitude
• Applicant will be required to work on Saturdays.
• Code of Conduct

Technical / Professional Knowledge

Behavioural Competencies

People Specification

( Affirmative Action Candidates are encouraged to apply)

Please note that only shortlisted candidates will be contacted.