Job Description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

Here at Townhouse, we live by our three core values:

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind hearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We're looking for an experienced Multi-Skilled Building Services Engineer to join our growing Compliance & Facilities team and help maintain our portfolio of premium salons across the UK.

This is a hands-on engineering role for someone who enjoys fault finding, problem solving, delivering reactive maintenance, planned preventative maintenance (PPM) and supporting projects that improve the reliability and compliance of our estate. As we continue to build our in-house engineering capability, this role offers the opportunity to broaden your technical skills. Alongside
day-to-day maintenance, you'll receive training to develop specialist engineering skills, including Emergency Lighting servicing, Fire Alarm servicing and Fire Door inspections.

KEY RESPONSIBILITIES

• Carry out reactive maintenance across our UK salon portfolio, diagnosing faults and completing repairs safely and efficiently.
• Complete planned preventative maintenance (PPM) activities using our CAFM system (MaintainX), ensuring accurate records and compliance.
• Diagnose and repair plumbing and mechanical building services, including: Toilets, Taps, Pipework, Waste systems, Pumps & Water heaters.
• Diagnose faults with commercial hot water systems, identifying practical long-term solutions where possible.
• Carry out electrical fault finding and minor electrical repairs within your competency, including lighting, sockets, fused spurs, isolation switches and fixed equipment.
• Support HVAC maintenance through routine inspections, first-line fault diagnosis and coordination with specialist contractors.
• Complete building fabric repairs including carpentry, decorating, flooring, silicone works and general repairs.
• Support salon refurbishments, equipment installations and improvement projects.
• Assist with statutory compliance activities, including Emergency Lighting servicing, Fire Alarm servicing and Fire Door inspections following training.
• Identify recurring maintenance issues and recommend permanent engineering solutions to improve reliability and reduce contractor spend.
• Build strong relationships with salon teams by providing a professional, responsive and customer-focused engineering service.
• Ensure all works are completed safely and in line with company procedures and health & safety legislation

ABOUT YOU

Essential

• Proven experience as a Multi-Skilled Engineer, Building Services Engineer or Maintenance Engineer.
• 18th Edition qualified, with strong electrical fault-finding and minor repair experience.
• Strong plumbing and mechanical building services knowledge, including water heaters, toilets, pipework, pumps and waste systems.
• Experience delivering reactive maintenance and planned preventative maintenance (PPM).
• Comfortable working independently across multiple commercial sites.
• Experience using CAFM/FM systems (e.g. MaintainX or similar).
• Proactive, organised and solution-focused, with excellent communication skills.
• Enjoys fault finding, problem solving and taking ownership to deliver high-quality work.
• Willing to travel nationally and occasionally work outside of trading hours.

Desirable

• G3 Unvented Hot Water qualification.
• HVAC maintenance and fault-finding experience.
• Fire Alarm and Emergency Lighting servicing experience.
• Fire Door inspection experience.
• IOSH Working Safely and/or Asbestos Awareness certification.
• Keen to learn new skills and work across a varied portfolio of sites.

LOCATION

This is a full-time, permanent role based from our Support Centre hub in London, with travel required across our UK salon portfolio.

You’ll be expected to travel regularly between sites, with travel expenses covered. Occasional evening and weekend work may be required to complete maintenance activities outside of salon trading hours.

EMPLOYEE BENEFITS

Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.

Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!

Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.

Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.

Shopping discounts – Save money with a wide range of discounts on top brands.

Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.